Cameron Anyan
Spokane Valley,WA
Summary
Customer service professional with 4+ years of experience in high-volume, fast-paced environments, including healthcare and retail operations. Skilled in handling customer interactions, resolving escalations, and navigating multiple systems to deliver accurate and efficient service. Known for maintaining professionalism under pressure while meeting performance metrics such as quality, efficiency, and customer satisfaction. Strong communicator with proven ability to adapt across functions and enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Optician
Eyemart Express LLC
Spokane, WA
02.2025 - Current
- Deliver high-quality, member-focused service in a fast-paced environment, managing a high volume of daily patient interactions
- Navigate multiple systems to verify insurance eligibility, authorizations, and copays, ensuring accurate and efficient service
- Resolve member inquiries and escalations using sound judgment, empathy, and attention to detail
- Maintain strong performance in accuracy, timeliness, and service quality while balancing multiple priorities
- Communicate clearly with patients to guide them through services, coverage, and next steps
Assistant Manager
Cheaper by the Minute
Spokane, WA
09.2022 - 01.2025
- Managed high volumes of customer interactions, consistently delivering efficient, high-quality service aligned with business standards
- Handled escalated concerns with professionalism, using problem-solving skills to achieve positive outcomes
- Supported daily operations and team performance, ensuring adherence to procedures, scheduling, and service expectations
- Trained and coached team members on systems, workflows, and service delivery standards
- Identified opportunities to improve the customer experience and implemented process improvements to increase efficiency
- Maintained reliability in attendance, schedule adherence, and performance expectations in a metrics-driven environment
Education
High School Diploma -
Shade Park High School
Spokane, WASkills
- Member experience & relationship building
- Call quality standards & performance metrics (AHT, adherence, quality)
- Multi-system navigation (15–20 platforms)
- Issue resolution & escalations
- Insurance verification & billing support
- Process adherence & accuracy
- Time management & multitasking
- Adaptability across multiple service functions
- Team collaboration & continuous improvement
Timeline
Optician
Eyemart Express LLC
02.2025 - Current
Assistant Manager
Cheaper by the Minute
09.2022 - 01.2025
High School Diploma -
Shade Park High School