Yudiria Torres
Phoenix,Arizona
Summary
Skilled team player with strong background in busy and fast-paced
environments. Works well independently to handle assignments
and always ready to go beyond basics assignments. Quick learner
with good computer abilities. Also, organized and not scared to try
new things in any work place. Hard worker, will always give one
hundered percent in every task given
Overview
5
5
years of professional experience
Work History
Optician
Lumina
Avondale, AZ
02.2023 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained safe, clean and organized environment to increase patient comfort.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Third Key Holder
Americans Best Contacts And Eyeglasses
Phoenix, AZ
03.2021 - 12.2023
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals, process cash, credit, debit and check payments, received and counted money, accepted and processed customer returns and refunds.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store multiple days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves and break down boxes and disposed of trash.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Rotated stock according to dates and protocols.
- Tracked and prioritized work orders to meet daily production requirements
- Directed customers to correct store locations.
- Provided sales feedback to management to address concerns in sales reports.
- Oversaw team of 3+ employees.
- Being receptionist which includes, checking in and out customers, dealing with insurances, entering and retrieving customer information.
- Optician which includes, explaining prices to customers and what is beneficial to them according to prescription, also, offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences (brands styles, etc).
- statistically I'm the top seller in the two stores I've been at
- Use the retinal camara to scan the back of the eye for any issues.
- Use auto refractor to take pressure of eyes.
- Do patients vision acuity.
- Use lensometer to find patients current prescription
- Dispensing/Adjusting glasses.
Customer Service
La Pasadita
Phoenix, AZ
10.2020 - 12.2020
- Cleaned and sanitized dishes if dish washer was gone and did
Pallet loading anything that had to be done to keep business running smoothly.
Product assembly Determined special requests from guests and prepared food accordingly.
Good manufacturing practices
Maintained and operated standard cooking equipment including
Safety protocols grills and deep fryers.
Operate equipment Adjusted recipes to incorporate changes due to customers' allergies or specific requests.
Relationship Building
Cooked food products following established instructions for the Multitasking preparation of particular menu items.
Organization Complied with portioning requirements to help keep costs low and minimize waste.
Quick learner
Managed simultaneous cooking tasks well to efficiently deliver
Bi-lingual food to customers.
Ensured that food was stored at the proper temperature as required by food safety regulations.
Prepared vegetables, garnishes, and other items ahead of time to reduce loads during rush periods.
Ordered, stocked, and utilized spices and ingredients as called for.
Verified that prepared food met requirements for quality and quantity.
Learned and followed restaurant recipes to give customers consistent quality.
Cleaned and disinfected food preparation areas, workstations, and equipment.
Cleaned surfaces regularly to prevent spread of illness or cross- contamination between raw and cooked products.
Received orders at counter or from kiosks and conducted transactions with customers.
Measured ingredients required for specific food items being prepared and minimized waste to control costs.
Cooked items to correct temperatures to minimize risk of food-borne illness.
Assembly Worker
Shears Snacks
Phoenix, Arizona
09.2020 - 10.2020
- Adhered to safety standards promulgated by the company and OSHA.
Operated various testing equipment required for periodic product and process testing.
Assembled products in high-volume operation, performing various tasks on rotating basis.
Maintained quality output by rejecting products outside of specifications.
Performed all necessary assembly routines before and after equipment was painted.
Rotated through the assembly line, performing diversified functions.
Rotated through different positions to keep the team working efficiently and meet all production targets.
Kept work areas clean by removing debris, sweeping up dust and organizing supplies.
Trained new team members in the specific tasks of each position.
Checked the quality of completed products and component materials to comply with manufacturing specifications.
Production Line Worker
Conair Corporation
Phoenix, Arizona
05.2020 - 07.2020
- Cleaned workstation and removed hazardous material to protect team from unnecessary risks.
Placed labels, company logos, and other exterior parts on finished products.
Observed machinery in operation and checked completed products to identify issues affecting proper assembly.
Worked quickly but safely without accidents or mishaps.
Readied finish products for shipping by packing products.
Fed, placed, and unloaded items to contribute to efficient production.
Packaged finished products into boxes, cartons and containers for shipping to customers.
Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors.
Moved products to the next station for further processing or packaging.
Education
Maryvale High School
Phoenix, AZ05.2020
Skills
- Customer service
- Optical experience
- Pallet loading
- Patient Assessment
- Food handling
- Bi-lingual (spanish)
- Safety protocols
- Relationship Building
- Organization
- Quick learner
- Multitasking
Timeline
Optician
Lumina
02.2023 - Current
Third Key Holder
Americans Best Contacts And Eyeglasses
03.2021 - 12.2023
Customer Service
La Pasadita
10.2020 - 12.2020
Assembly Worker
Shears Snacks
09.2020 - 10.2020
Production Line Worker
Conair Corporation
05.2020 - 07.2020
Maryvale High School