Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica McCullough

Pueblo,Co

Summary

Skilled Systems Architect with a history of progressive leadership and project management, including gathering requirements, developing optimized workflows, and delivering key initiatives. Excellent ability to align teams and drive collaboration and cohesion to complete projects in a timely and cost-effective manner. Subject Matter Expert (SME) in Epic Applications including Cadence, Referrals, Prelude and SER.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Managing Consultant

Tegria (formerly BlueTree)
09.2020 - Current
  • Clients: UCDavis, Cottage Health, Froedtert & the Medical College of Wisconsin, Novant Health
  • Assess and advise health systems on patient access design, planning, build and optimization
  • Assist clients in ensuring operational workflows for health care contact centers to centralize scheduling, registration, referral authorization, customer service and nurse triage
  • Effectively lead teams of consultants in producing transformational results for clients and within internal projects
  • Managed performance including providing performance feedback, executing performance improvement plans, as well as creating and delivering performance evaluations
  • Advised client opening a patient Navigation Center and optimizing workflows that led to increasing provider utilization by 12%, reduced cost of referral authorization by $450,000 annually by implementing referral templates and auto authorization, reducing days from referral creation to authorization by 21 days and reduced days from referral creation to appointment scheduled by 11 days.

Epic Cadence Consultant

Health and Social Care Northern Ireland
11.2022 - 02.2024
  • Assisted the Cadence team in new Epic installation project
  • Completed build for day case and community departments including but not limited to department updates, providers, and resources, visit types, workqueues, snapboards, order record updates and other foundational build components.
  • Provided go live support as well as post live ticket management support.

Epic Cadence Consultant

Manchester University NHS Foundation Trust
01.2022 - 10.2022
  • Successfully assisted during new Epic installation to implement Cadence foundation tools
  • Completed analysis, consolidation and build of Cadence letters and collaborated with the clients third party vendor, Synertec, to automate printing and mailing of letters
  • Provided go-live support for Cadence tickets.

Epic Cadence Consultant

Seattle Children’s Hospital
11.2019 - 10.2020
  • Design, build and implementation of scheduling bundle optimization project to align with auto scheduling and MyChart scheduling preparation
  • Scheduling bundle elements included but not limited to; provider cleanup, visit type clean up, block clean up and auto release, advance visit type build, auto scheduler design and build, decision tree design and build.

Epic Cadence & Referral Consultant

UC Davis
01.2019 - 11.2019
  • Facilitated project management, design, build and implemented change request for enterprise refuel project to employ foundation Epic functionality
  • Optimized referral workflows by implementing Referral Templates as well as adding and updating procedure and procedure category referral defaults thus minimizing the amount of manual entry referral coordinators had to input into referrals
  • Managed project and build for two phase eCheck-in rollout
  • Phase one included Demographics, Guarantor, Insurance, eSignature documents, Medications, Allergies, Problem List and MSPQ
  • Phase two included the addition of Copay, Prepayment and Outstanding Balance payments
  • Redesigned and updated hundreds of referral letter to remove logo from body of letter and create header to include new facility logo.

Epic SER/Epic Cadence Consultant

Mayo Clinic
05.2016 - 11.2018
  • Coordinated validation, build, testing, implementation, go live support and maintenance during all four go-lives at facility
  • Worked closely with the Interface team to develop interface for SER from existing Person Database/Master Data Management using Provider Sync tool to create and update Providers (SER master file) in Epic
  • Verified data integrity and accuracy
  • Organized and implemented processes such as enrolling providers with Surescripts for electronic prescriptions, loading external directories and preparing Mayo Clinic’s directory to share, onboarding and off-boarding of providers, processing change control request and managing Service Update installs
  • Coached, mentored, and developed implementation managers by teaching best practices and protocols to reduce discrepancies
  • Collaborated with clients from concept through final delivery of Epic.

Access and Revenue Cycle Architect II

Baylor College of Medicine
04.2015 - 05.2016
  • Team Lead for Cadence, Prelude and Referrals applications
  • Managed projects including new clinic go-lives, procedure scheduling within the office setting, visit type cleanup, centralization of scheduling via questionnaires, optimization of scheduling templates, front end dashboards for management and users, implementing MyChart scheduling including direct scheduling and open scheduling
  • Manage changes, incidents and projects using ServiceNow software and report status updates for the team weekly to the business owners
  • Present proposed workflows, new functionality and existing functionality to administration, business owners and users
  • Collaborate with the management and business owners to develop project plans to coordinate timelines and resources to meet expectations.

Epic Application Coordinator

Saint Francis Health System
01.2012 - 05.2015

Junior Management Analyst

Saint Francis Health System
01.2011 - 01.2012

Patient Access Support Specialist

Saint Francis Health System
01.2006 - 01.2011

Patient Access Scheduler

Saint Francis Health System
01.2003 - 01.2006

Certified Nursing Assistant, Unit Secretary

Coffeyville Regional Medical Center
01.2002 - 01.2003

Education

Bachelor: Business Administration -

Oklahoma Wesleyan University
Tulsa, Ok
01.2008

Skills

  • Consultative Support
  • Full Cycle Implementation
  • Project Management
  • System/Workflow Analysis
  • Capacity Management & Template Build expertise
  • Decision Tree Design & Build
  • Provider Driven Order-based scheduling
  • MyChart Scheduling/eCheck-in Knowledge
  • Referral Management Expertise
  • System Configuration Abilities
  • Issue Resolution Management
  • Patient Registration Knowledge
  • Appointment Scheduling Expertise
  • Team Leadership Abilities
  • Business Process Improvement
  • Cross-Functional Collaboration
  • Application Support
  • System Maintenance
  • Incoming Call Management
  • Incident Management
  • User Support

Certification

  • Epic Cadence, 2012, 2018
  • Epic Referrals, 2012, 2018
  • Epic Prelude, 2012, 2018
  • Epic Identity, 2012, 2018

Timeline

Epic Cadence Consultant

Health and Social Care Northern Ireland
11.2022 - 02.2024

Epic Cadence Consultant

Manchester University NHS Foundation Trust
01.2022 - 10.2022

Senior Managing Consultant

Tegria (formerly BlueTree)
09.2020 - Current

Epic Cadence Consultant

Seattle Children’s Hospital
11.2019 - 10.2020

Epic Cadence & Referral Consultant

UC Davis
01.2019 - 11.2019

Epic SER/Epic Cadence Consultant

Mayo Clinic
05.2016 - 11.2018

Access and Revenue Cycle Architect II

Baylor College of Medicine
04.2015 - 05.2016

Epic Application Coordinator

Saint Francis Health System
01.2012 - 05.2015

Junior Management Analyst

Saint Francis Health System
01.2011 - 01.2012

Patient Access Support Specialist

Saint Francis Health System
01.2006 - 01.2011

Patient Access Scheduler

Saint Francis Health System
01.2003 - 01.2006

Certified Nursing Assistant, Unit Secretary

Coffeyville Regional Medical Center
01.2002 - 01.2003

Bachelor: Business Administration -

Oklahoma Wesleyan University

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