Jessica McKinley
Frisco
Summary
With a proven track record at the United States Navy, I excel in high-pressure environments, showcasing unparalleled problem-solving and critical thinking skills. My expertise spans from technical and administrative support to advanced maritime operations, achieving over 400 high-risk water evolutions with zero incidents. Skilled in computer technology and adept at fostering team collaboration, I drive operational excellence and safety.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
MyNavy Career Center
San Diego, CA
02.2025 - 08.2026
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Utilized CRM software to manage customer inquiries and track service requests efficiently.
- Resolved complex issues by collaborating with cross-functional teams to enhance customer satisfaction.
- Trained new team members on best practices for handling customer interactions and service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Receptionist
North Star Diagnostic Imaging
San Diego, CA
08.2025 - 02.2026
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Processed insurance verification and authorization, ensuring compliance with operational protocols.
- Assisted patients with inquiries, providing clear communication and support during visits.
- Maintained accurate medical records in electronic health record systems for seamless information access.
- Trained new staff on office procedures and patient interaction best practices, enhancing team performance.
Coxswain
United States Navy
San Diego, CA
06.2022 - 12.2024
- Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.
- Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers and cargo.
- Maintained records of daily activities, weather and sea conditions, pollution control efforts and passenger status.
- Ensured compliance with all federal regulations by maintaining proper certifications and adhering to maritime laws during voyages.
- Checked for spills and other pollutants to communicate findings to land staff.
- Maintained open communication channels between ship owners or charterers regarding voyage progress or any emergent issues requiring attention.
- Calculated sightings of land by using electronic sounding devices.
- Provided swift emergency response when needed by utilizing expert knowledge in first aid procedures as well as search-and-rescue operations at sea.
- Performed meticulous record-keeping duties, documenting essential information such as maintenance logs, crew hours, and trip itineraries for future reference.
- Enhanced safety measures by implementing strict protocols and conducting regular equipment checks.
- Collaborated with crew members to ensure smooth operations, maintaining a professional work environment on board.
- Preserved the integrity of marine ecosystems by adhering to responsible boating practices and promoting awareness among passengers about environmental stewardship.
- Maximized fuel efficiency through careful route planning and monitoring engine performance regularly.
- Maintained vessel in pristine condition through diligent cleaning, maintenance, and repairs for optimal performance.
IT Intern
United States Navy
San Diego, CA
10.2021 - 06.2022
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Deck Supervisor
United States Navy
San Diego, CA
03.2018 - 10.2021
- Documented and reported safety-related concerns or incidents.
- Operated vessel at economic engine speeds per established policies.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Resolved conflicts among crew members professionally, fostering a positive work environment conducive to teamwork.
- Managed emergency situations effectively, executing contingency plans swiftly to minimize disruptions in normal operations.
- Increased staff retention through regular training, performance evaluations, and targeted feedback sessions.
- Established a strong rapport with crew members from diverse cultural backgrounds, fostering an inclusive atmosphere conducive to collaboration and high performance.
- Completed frequent inspections, identified concerns and corrected problems independently.
- Upheld company, port and USCG requirements to maintain optimal operations.
- Performed thorough, accurate and efficient repairs and preventive maintenance.
- Performed daily log updates and generated reports for supervisors.
- Oversaw proper handling, storage, and disposal of hazardous materials in accordance with relevant regulations and company policies.
- Optimized use of onboard resources by monitoring inventory levels and ordering supplies as needed, minimizing wastage.
- Oversaw and conducted 400+ high risk water evolutions.
Front Desk Attendant
United States Navy
San Diego, CA
09.2016 - 03.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Actively participated in staff meetings, providing valuable input on improving front desk operations based on personal experience and guest feedback.
- Assisted with guest reservations, ensuring accuracy and timely communication of booking details.
- Enforced policies and procedures to increase efficiency.
- Prepared reports on guest satisfaction levels and other metrics.
- Trained new staff members in customer service techniques and hotel operations.
Maintenance Technician
United States Navy
San Diego, CA
07.2015 - 09.2016
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
Front Gate Security Officer
United States Navy
San Diego, CA
01.2015 - 07.2015
- Collaborated with management to review security procedures regularly, recommending updates as needed for continuous improvement in safety standards.
- Improved response times to alarms and incidents by maintaining accurate logs of all daily activities, events, and personnel on site.
- Prevented unauthorized access to restricted areas by rigorously checking identification badges or credentials as required.
- Demonstrated professionalism during interactions with residents, guests, vendors, and contractors to uphold community reputation.
- Increased resident satisfaction with prompt assistance at the front gate, providing directions, and answering inquiries.
- Contributed to a positive workplace culture through clear communication with colleagues, sharing relevant information regarding shift updates and potential threats.
Deckhand
United States Navy, Seaman
San Diego, CA
09.2014 - 01.2015
- Inspected and maintained deck equipment and supplies.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Communicated clearly, concisely and politely with passengers and crew members.
- Followed safety protocols and procedures to prevent accidents.
- Operated winches, cranes, and other deck machinery proficiently, resulting in efficient completion of tasks.
- Improved team efficiency with proactive communication during complex maneuvers and emergency procedures.
Education
High School Diploma -
Frederick Douglass Academy
Chicago, IL06-2014
Skills
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Multitasking Abilities
- Calm under pressure
- Organizational skills
- Decision-making
- Problem resolution
- Active listening
- Critical thinking
Timeline
Medical Receptionist
North Star Diagnostic Imaging
08.2025 - 02.2026
Customer Service Representative
MyNavy Career Center
02.2025 - 08.2026
Coxswain
United States Navy
06.2022 - 12.2024
IT Intern
United States Navy
10.2021 - 06.2022
Deck Supervisor
United States Navy
03.2018 - 10.2021
Front Desk Attendant
United States Navy
09.2016 - 03.2018
Maintenance Technician
United States Navy
07.2015 - 09.2016
Front Gate Security Officer
United States Navy
01.2015 - 07.2015
Deckhand
United States Navy, Seaman
09.2014 - 01.2015
High School Diploma -
Frederick Douglass Academy