Jessica McKinley
OTTERBEIN SENIORLIFE
St. Marys,OH
19
years of professional experience
Marketing Assistant / Move-In Coordinator coordinating 5+ residences per month and 5+ apartment turn projects at once across maintenance, housekeeping, vendors, and internal teams. Manages refurbishment schedules, budgets, materials, and quality checks to keep units ready and handoffs smooth for residents and families. Strengthens day-to-day operations by resolving site issues quickly, tracking documentation, and keeping stakeholders informed.
Work History
Marketing Assistant / Move-In Coordinator
2 Years 9 Months- Coordinate 2-4 move-ins per month across maintenance, housekeeping, vendors, and internal teams to keep residences ready for residents and families.
- Manage end-to-end refurbishment projects, coordinating contractors, materials, schedules, budgets, and quality standards through final handoff.
- Drive project execution by resolving on-site issues quickly, coordinating corrective action, and keeping stakeholders informed to minimize delays.
- Monitor timelines, budgets, procurement, inventory, and resource allocation to improve efficiency and reduce waste and unnecessary expenses.
- Conduct quality-control inspections, document deficiencies, and coordinate corrective action to meet safety, quality, regulatory, and organizational standards.
- Support contract and renewal processes by preparing documentation, coordinating signatures, maintaining records, and managing administrative correspondence across departments.
Administrative Assistant
3 Years- Managed between 4 and 7 incoming inquiries daily across phone, email, and fax, routing requests quickly and professionally.
- Provided administrative support to senior leadership by preparing documents, tracking requests, and managing day-to-day office needs.
- Coordinated provider calendars to improve appointment organization while protecting patient privacy and supporting a positive patient experience.
- Entered data and handled dictation with high accuracy and confidentiality to keep administrative records current.
- Prepared reports and documentation for providers, maintaining organized records and timely access to information.
- Responded to patient and staff requests by phone, email, and fax to provide timely answers and solutions.
Nationally Certified Pharmacy Technician
5 Years- Served 100+ customers daily with accurate, efficient prescription support and a professional patient experience.
- Supported safe medication distribution by reviewing prescriptions, documentation, quantities, and product details.
- Maintained patient and pharmacy records to support regulatory compliance and continuity of care.
- Managed cash transactions and pharmacy documentation accurately to support smooth daily operations.
- Assisted customers with product and pharmacy questions, strengthening service quality and customer relationships.
- Resolved customer concerns promptly and professionally to maintain trust and satisfaction.
Nationally Certified Pharmacy Technician
8 Years- Maintained documentation accuracy across prescriptions, products, and customer records.
- Assisted between 100 and 200 customers per day with prescription questions and medication information.
- Delivered personalized pharmacy service by identifying customer needs and providing accurate prescription guidance.
- Protected patient safety and service quality by maintaining accurate prescription, product, and customer documentation.
- Built community relationships through health outreach programs, flu clinics, wellness initiatives, and community marketing efforts.
- Developed multimedia presentations that strengthened community education and outreach programs.
- Trained new employees, shared operational knowledge, served as Wellness Ambassador, and supported the Chief Operating Officer in daily operations.
Education
Associates - Business Administration and Management
Skills
Lease coordination
Move-in coordination
Vendor coordination
Project scheduling
Quality control inspections
Resident relations
Unit turnover coordination
Administrative support
Records management
Document preparation
Data entry
Stakeholder communication
Calendar management
Contract administration
Office correspondence
Timeline
Marketing Assistant / Move-In Coordinator
OTTERBEIN SENIORLIFE
01.2024 - CurrentRead More
Administrative Assistant
LIMA MEMORIAL HEALTH SYSTEM
01.2021 - 01.2024Read More
Nationally Certified Pharmacy Technician
LIMA MEMORIAL HEALTH SYSTEM
01.2016 - 01.2021Read More
Nationally Certified Pharmacy Technician
RITE AID CORPORATION
01.2008 - 01.2016Read More
Owens community college
Associates from Business Administration and Management
Read More