Jessica McKnight
Terrell,TX
Summary
Motivated individual offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Qualifying Specialist
Grand Canyon Education
05.2022 - Current
- Identified and matched potential students to enrollment specialists through targeted outbound calls.
- Built rapport with potential students by serving as the University's initial point of contact.
- Collaborated with other departments to ensure seamless communication.
- Assisted in developing comprehensive training materials for new hires, ensuring a smooth onboarding process.
Registered Behavior Technician
Behavioral Transformations
02.2020 - 12.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Collaborated with Board Certified Behavioral Analysts for comprehensive treatment planning and optimal outcomes.
Server Trainer
Grand Canyon University Hotel
06.2016 - 11.2019
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Established and maintained intentional relationships with hotel guests and ensured guest satisfaction.
College Representative
Dream City College
08.2018 - 05.2019
- Assisted with admissions, financial aid process and delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Counseled students regarding course and program selection.
- Planned grade-specific events for students to encourage team bonding.
- Promoted Dream City College alongside a team at events, schools, and camps.
Education
Bachelor of Science - Ministerial Leadership
Southeastern University
Lakeland, FL12.2022
Skills
- Problem Solving
- Excellent Communication
- Planning and Coordination
- Teamwork and Collaboration
- Bilingual (Spanish)
Timeline
Qualifying Specialist
Grand Canyon Education
05.2022 - Current
Registered Behavior Technician
Behavioral Transformations
02.2020 - 12.2021
College Representative
Dream City College
08.2018 - 05.2019
Server Trainer
Grand Canyon University Hotel
06.2016 - 11.2019
Bachelor of Science - Ministerial Leadership
Southeastern University