Lemar Reid
Raeford
Summary
Motivated and dependable student with experience in warehouse operations, customer service, food service, and insurance qualification. Known for strong communication, attention to detail, and the ability to perform efficiently in fast-paced environments. Proven ability to manage high call volumes, assist customers, and maintain productivity. Quick learner with a strong work ethic, adaptability, and a commitment to team success. Authorized to work in the U.S. and open to relocation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Qualifying Specialist
Tranzact Solutions LLC
Charlotte
10.2025 - Current
- Conduct client assessments to determine eligibility for insurance products and services
- Clearly explain coverage options, policy details, and benefits to customers
- Assist with application processes while ensuring accuracy and compliance
- Handle high-volume inbound and outbound calls with professionalism
- Resolve customer inquiries, concerns, and objections to improve conversion rates
- Maintain detailed and accurate records of client interactions
- Collaborate with agents and team members to ensure smooth onboarding
Warehouse Associate
Amazon Warehouse
Fayetteville
08.2024 - 09.2025
- Loaded and unloaded packages (5-70+ lbs) safely and efficiently
- Performed scanning, packaging, and quality checks using warehouse systems
- Supported multiple operational areas to maintain workflow efficiency
Package Handler
FedEx Ground
Raeford
11.2022 - 02.2024
- Demonstrated reliability, punctuality, and strong work ethic in fast-paced operations
- Supported team operations during staffing shortages by taking on additional responsibilities
- Maintained accuracy and efficiency in sorting and handling packages
Crew Member
McAlister's Deli
Raeford
08.2023 - 11.2023
- Prepared and served food while maintaining high quality standards
- Ensured cleanliness and compliance with safety and health regulations
- Collaborated with team members to deliver strong customer satisfaction
Crew Member
Baskin-Robbins
Raeford
11.2022 - 05.2023
- Delivered excellent customer service to 20+ customers daily
- Contributed to exceeding sales goals, increasing revenue by 7%
- Improved store efficiency by taking initiative on additional responsibilities
Warehouse Worker
Dansons
02.2022 - 10.2022
- Managed inventory, packing, and loading/unloading operations with speed and accuracy
- Maintained an organized, clean, and inspection-ready workspace
- Followed safety procedures while supporting team productivity
Customer Service Representative
Sykes
Fayetteville
01.2021 - 09.2021
- Assisted 100+ customers daily via phone and email
- Managed account updates, scheduling, and customer inquiries
- Provided technical support and explained products/services clearly
Crew Member
Taco Bell
Fayetteville
06.2020 - 11.2020
- Prepared food and handled orders in a fast-paced environment
- Delivered strong customer service and processed transactions accurately
- Maintained cleanliness of kitchen and dining areas
Education
Bachelor of Mathematics - Freshman
Sandhills Community College
Pinehurst, NC 04.2026 - 04.2026
High School Diploma -
Hoke County High School
Raeford, NCSkills
- Customer Service & Communication
- Insurance Qualification & Client Assessment
- Sales & Customer Retention
- Technical Support
- Forklift Operation
- Pallet Jack Operation
- Inventory Management
- Cycle Counting
- Shipping & Receiving
- RF Scanner
- Order Picking Systems
- Material Handling
- Warehouse Safety
- OSHA Awareness
- Microsoft Office
- Time Management
- Organization
- Team Collaboration
- Problem-Solving
- Attention to Detail
- Adaptability
Certification
Driver's License
Skills
Customer Service & Communication, Insurance Qualification & Client Assessment, Sales & Customer Retention, Technical Support (3+ years), Forklift Operation (Sit-down / Stand-up), Pallet Jack Operation (Manual & Electric), Inventory Management & Cycle Counting, Shipping & Receiving, RF Scanner & Order Picking Systems, Material Handling (5-70+ lbs), Warehouse Safety & OSHA Awareness, Microsoft Office (Word, PowerPoint, Google Docs), Time Management & Organization, Team Collaboration & Problem-Solving, Attention to Detail & Adaptability
Timeline
Bachelor of Mathematics - Freshman
Sandhills Community College
04.2026 - 04.2026
Qualifying Specialist
Tranzact Solutions LLC
10.2025 - Current
Warehouse Associate
Amazon Warehouse
08.2024 - 09.2025
Crew Member
McAlister's Deli
08.2023 - 11.2023
Package Handler
FedEx Ground
11.2022 - 02.2024
Crew Member
Baskin-Robbins
11.2022 - 05.2023
Warehouse Worker
Dansons
02.2022 - 10.2022
Customer Service Representative
Sykes
01.2021 - 09.2021
Crew Member
Taco Bell
06.2020 - 11.2020
High School Diploma -
Hoke County High School