Maria Cibrian
Mesa,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a leadership position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Qualifying Specialist
Grand Canyon University
07.2016 - Current
- Remained in the top percentile for production throughout department on a yearly basis
- Connect over 160 perspective students to admissions counselors a month
- Helped train new team members to ensure success
- Respond to prospective new student inquiries via outbound calls
- Discuss prospective student’s background, goals, and objectives
- Forward qualified student inquiries to an admissions counselor depending on area of interest and affiliations
Qualification Specialist
University of Phoenix
01.2009 - 01.2016
- Provided information to new and existing students regarding program availability and details
- Certified Knowledge Centered Support Expert II and Subject Matter Expert managing over 2,000 duplicate inquiries a month
- Conducted Live Chat conversations with prospective and current students responding in a timely and professional manner
- Qualified prospective students and conferencing to enrollment counselors based on area of interest and potential affiliations
- Answered and routed calls from students, prospective students, faculty, and employees accurately while navigating multiple systems
Verification Specialist
Affiliated Computer Services
01.2008 - 01.2009
- Evaluated over 50 documents daily for inconsistencies
- Flagged and reported the need of additional documentation or explanation in order to stay within federal financial aid and tax regulations
- Extreme attention to detail ensuring compliance with federal regulations, consistency, and accuracy
- Ran identifying queries to determine students who have submitted required verification documents
- Reviewed IRS tax data, Verification Worksheets, and other required financial aid documents to compare information submitted by student
- Performed data analysis to identify discrepancies and determined action for resolution
Education
Bachelors of Science - Applied Management
Grand Canyon University
Phoenix, AZ09.2024
Skills
- Microsoft Office Suite
- Time Management
- CRM tools
- Quality Assurance
- Customer Service
- Teamwork and Collaboration
- Mentor
Accomplishments
Leadership Preparation Program
Grand Canyon Education- Phoenix, Arizona
June/2024 - September/2024
- Selected from a competitive pool of candidates to participate in a leadership development program.
- Completed comprehensive training focused on strategic thinking, team management, and effective communication.
- Gained valuable experience by collaborating with groups to complete assignments, incorporating real-world scenarios that enhanced my leadership and management skills.
Timeline
Qualifying Specialist
Grand Canyon University
07.2016 - Current
Qualification Specialist
University of Phoenix
01.2009 - 01.2016
Verification Specialist
Affiliated Computer Services
01.2008 - 01.2009
Bachelors of Science - Applied Management
Grand Canyon University
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