Summary
Overview
Work History
Education
Skills
Timeline
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Jessica McLaughlin

Charlotte,NC

Summary

Dynamic server with a strong work ethic and exceptional customer service experience at Rare Roots Hospitality. Proven ability to enhance guest engagement and resolve complaints swiftly, ensuring positive dining experiences. Looking for ways to improve all times to better suit guests and co-workers.

Overview

7
7
years of professional experience

Work History

Server

Rare Roots Hospitality
10.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Associate of Arts - Physics

CCCTI
Boone
01-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team building
  • Positive attitude

Timeline

Server

Rare Roots Hospitality
10.2018 - Current

Associate of Arts - Physics

CCCTI

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Jessica McLaughlin