Summary
Overview
Work History
Education
Skills
Timeline
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Jessica McQuay

Jessica McQuay

Hazelwood,MO

Summary

My name is Jessica Mcquay, and I am a senior pursuing a degree in mass communication TV and Film, with a minor in Business administration and Entrepreneurship. I am Friendly and vibrant with a specialty in Customer Service. I am committed to treating customers with respect and I do my best to bring light and positivity into everything I do.

Overview

5
5
years of professional experience

Work History

Cashier

Tony's Donuts
06.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.

Server

Red Lobster
06.2023 - 08.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.

Account Manager

Codefi
08.2022 - 05.2023
  • Developed, maintained and utilized diverse client base.
  • Contributed to event marketing, sales and brand promotion.
  • Kept detailed records of daily activities through online customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Daycare Assistant

Petropolis
07.2019 - 05.2021
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Contributed to client retention by consistently providing customer service to both clients and pets.

Education

Bachelor of Arts - Mass Communications

Southeast Missouri State University
Cape Girardeau, MO
05.2026

Skills

  • Customer Service
  • Payment Collection
  • Customer Relations
  • POS system operations
  • Product restocking
  • Data Analytics

Timeline

Cashier

Tony's Donuts
06.2024 - 08.2024

Server

Red Lobster
06.2023 - 08.2023

Account Manager

Codefi
08.2022 - 05.2023

Daycare Assistant

Petropolis
07.2019 - 05.2021

Bachelor of Arts - Mass Communications

Southeast Missouri State University

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Jessica McQuay