Jessica Medel
Surgery Coordinator
Austin,TX
Summary
Compassionate Surgery Coordinator with 9 years helping others through personal excellence. Employs strong administrative, organizational and interpersonal skills. Background in Ophthalmology in fast-paced medical office. Skilled in Microsoft Word, Excel and Nextech and manages multiple tasks simultaneously with minimal supervision.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Surgery Coordinator
Eye Clinic Of Austin
12.2023 - Current
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
Surgery Scheduler
Medical Park Tower Surgery Center
5 2022 - 11.2023
- Schedule all proposed surgery cases from several doctors, provide patients with estimates for surgery, assist with call overflow, have weekly meetings with administrators to discuss monthly case goals
- Schedule meetings with office surgery coordinators to ensure we are assisting them and the doctor accordingly
- Communicate with surgery center staff of any last minute changes to surgery schedule and stay up to date with surgery center protocols and procedures.
Administrative Supervisor
Eye Clinic of Austin
08.2015 - 05.2022
- Duties include but are not limited to; overseeing the front office and billing departments to ensure everything runs smoothly, overseeing the process of new patient referrals as well as outgoing referrals
- Filing medical and vision claims, as well as following up on pending and denied claims
- Assist with call overflow, scheduling patient appointments, in office procedures, occasionally assisting the surgery coordinator, as well as other administrative duties such as filing, faxing and medical records as needed
- A majority of my day is spent verifying insurance for upcoming surgery patients and getting authorizations as needed, this includes both office and ambulatory procedures, as well as work closely with the doctors and practice administrator.
Insurance Coordinator
Advanced Sleep Center
09.2014 - 08.2015
- Verifying medical insurance for sleep study benefits, as well as durable medical equipment
- Duties also included getting prior authorization for sleep studies and office visits, as well as assisting the billing department.
Administrative Assistant
College of HealthCare Professions
09.2013 - 09.2014
- Greet potential students and guests, answer incoming calls, input data into the computer accordingly, distribute and send out mail, along with other clerical duties
- Assist campus president, admissions advisors, financial aid advisors and other staff and faculty upon request and as needed.
Softlines Team Member
Target
08.2011 - 10.2013
- Duties included offering assistance to guests on the sales floor and at the fitting room as well as maintaining a clean and safe environment to guests and team members
- Answering calls, stocking the sales floor and ticketing merchandise were also done on occasion.
Cashier
HEB
10.2005 - 09.2010
- Assistant floor manager, Business Center associate and gas station attendant, as well as a cashier.
Education
University of Texas At Austin
Austin, TX 01.2004 - 05.2006
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Skills
Patient coordination
Procedure Preparation
Office Administration
Medical Coding
Insurance Verification
Certification
Basic Life Support
Timeline
Surgery Coordinator
Eye Clinic Of Austin
12.2023 - Current
Administrative Supervisor
Eye Clinic of Austin
08.2015 - 05.2022
Insurance Coordinator
Advanced Sleep Center
09.2014 - 08.2015
Administrative Assistant
College of HealthCare Professions
09.2013 - 09.2014
Softlines Team Member
Target
08.2011 - 10.2013
Cashier
HEB
10.2005 - 09.2010
University of Texas At Austin
01.2004 - 05.2006
Surgery Scheduler
Medical Park Tower Surgery Center
5 2022 - 11.2023
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