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Jessica Mena Monroy
Hyattsville,MD
Work Preference
Summary
Detail-oriented professional experienced in medical billing and front desk operations, efficiently managing patient records and billing processes. Successfully reduced claim denials through meticulous attention to detail, while enhancing patient communication and ensuring HIPAA compliance. Bilingual in Spanish, contributing to improved service delivery for diverse patient populations.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Front Desk Receptionist
Humane Rescue Alliance
Washington DC, MD
2015.01 - 2017.07
- Handled over 50 incoming phone calls daily, scheduling appointments for new and established patients.
- Greeted visitors professionally, ensuring accuracy in completion of new patient forms.
- Responded effectively to visitor inquiries, addressing questions and concerns promptly.
- Ensured customer satisfaction through timely and effective support services.
- Handled a substantial volume of emails each day, responding to inquiries and providing necessary information.
- Coordinated with volunteers to facilitate smooth daily operations at the facility.
- Interpreted Spanish for medical staff, facilitating effective communication with Spanish-speaking clients.
Medical Biller/Front Desk Receptionist
Takoma Dental Clinic
Takoma Park, MD
2015.05 - 2016.04
- Managed patient records and billing through open dental software, ensuring accuracy and compliance.
- Conducted insurance verifications while managing billing inquiries effectively.
- Reviewed bills for completeness and gathered necessary information to minimize claim denials.
- Maintained HIPAA compliance and verified eligibility for Medicaid and Medicare plans.
- Handled incoming calls and resolved inquiries, enhancing patient satisfaction.
- Welcomed patients enthusiastically to enhance overall front desk interaction.
- Updated new patient files with personal insurance and medical data accurately.
- Sterilized instruments using automated washers to prevent cross-contamination.
Personal Trainer Counsler
LA Fitness
Wheaton, MD
2014.07 - 2015.03
- Conducted interviews with potential customers to assess fitness goals.
- Introduced new customers to facility and equipment, enhancing user experience.
- Managed and maintained up-to-date customer files for accurate record-keeping.
- Explained available packages to customers, to nurture leads and foster engagement.
- Illustrated safe and appropriate exercise practices to clients.
Intern
Blanken Podiatry
Wheaton, MD
2015.01 - 2015.03
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed patient records and billing using medical mastermind software to enhance operational efficiency.
- Scheduled appointments for new and established patients to optimize provider schedules.
- Processed billing for multiple insurance providers and monitored claims status, reducing delays for Medicaid and PPO insurances.
- Prepared charts and orthotics daily to ensure readiness for patient care.
- Maintained accurate patient accounts to minimize billing errors.
- Conducted initial medical screenings and reviewed vital signs, basic podiatry exam and medical history.
Customer Service Representative/Sales Associate
Simple Mobile, Phone company
Hyattsville, MD
2009.02 - 2014.12
- Assisted customers in opening new mobile accounts, activated new sim cards, helped in setting up phones
- Assisted customers in selecting the right cell phone and accessories.
- Sold high volume of unlocked phones in-store, assisting customers with selections.
- Greeted customers to determine wants or needs.
- Executed promotional events to engage customers and stimulate sales interest.
- Informed customers about promotions and special offers from the company.
- Explained different types of plans available for purchase.
- Demonstrated how to use cell phone features to customers in store.
- Provided after sales support such as setting up email accounts or transferring data from old devices.
- Contacted customers to assess service performance, enhancing retention rates.
- Addressed customer questions and concerns regarding service while effectively escalating calls to ensure resolution.
Education
Medical Billing & Coding Specialist
Medtech College
Silver Spring, MD2015-10
Skills
- Patient scheduling
- Appointment scheduling
- Billing software
- Claims management
- HIPAA Compliance
- Healthcare terminology
- Property Management Systems (PMS)
- Customer support
- Administrative experience
- Time management
- Problem-solving
- Bilingual communication
- Hospitality services
Additional Information
Excellent communication skills, Proficient in medical insurance billing, medical coding, and medical terminology, Medical software knowledge: Medisoft, Medical Mastermind, CPT coding, ICD-9 and ICD 10 coding and HCPCS codes, CMS 1500 forms, Strong ability to multitask, organized, disciplined and detail oriented and strongly enthusiastic, Proven record of preparing new patients' medical charts with proper information and official procedures, Bilingual English and Spanish, In-depth knowledge of answering telephone, monitoring and directing calls, taking messages and providing information, Ability to verify eligibility and benefits for all insurance, Maintain patients’ records, Familiar with commercial insurances, HMO'S, PPO's, Medicaid and Medicare, Excellent typing skills 60 to 120 words per minute
Languages
English
Professional
Spanish
Professional
Certification
- Medical Billing & Coding Specialist
Timeline
Medical Biller/Front Desk Receptionist
Takoma Dental Clinic
2015.05 - 2016.04
Front Desk Receptionist
Humane Rescue Alliance
2015.01 - 2017.07
Intern
Blanken Podiatry
2015.01 - 2015.03
Personal Trainer Counsler
LA Fitness
2014.07 - 2015.03
Customer Service Representative/Sales Associate
Simple Mobile, Phone company
2009.02 - 2014.12
Medical Billing & Coding Specialist
Medtech College