Jessica Meyer
Wausau
Summary
Results-driven Regional Manager with expertise in operational strategy and financial management. Proven ability to enhance team performance and drive revenue growth through effective coaching and communication.
Overview
22
22
years of professional experience
Work History
Regional Manager of Operations
Heartland Dental
Wausau
06.2019 - Current
- Support 11 offices, managing $32 million in annual revenue for Woolley region.
- Collaborated in quarterly Thrive meetings to enhance strategic initiatives and communication.
- Established doctor partnerships to drive financial goals across sub-region.
- Coached doctors and teams on effective implementation of HD systems.
- Executed RMO job design to streamline operational workflows.
- Served as OFWG Committee Member in 2023, contributing to improved governance.
- Partnered with RDO and RDMO to develop Year 2 Doctor Mentorship Program since 2022.
- Facilitated CELF series and led CELF PMO calls from 2022 to present, enhancing team engagement.
Practice Manager of Operations & BA
Quirt Family Dentistry Wausau-Heartland Dental
Wausau
01.2013 - 06.2019
- Managed daily operations of $3.5 million dental practice to ensure efficient workflow.
- Oversaw compliance with health regulations and dental standards to meet legal requirements.
- Facilitated communication among dental teams to enhance collaboration and patient care.
- Monitored financial performance, identifying opportunities for cost reduction and revenue growth.
- Resolved patient inquiries and concerns to uphold high satisfaction levels.
- Conducted regular team meetings to align on projects, initiatives, goals, and objectives.
- Supported HD Doctors in achieving President's Club and Doctor Mastery Program milestones.
- Executed PMO job design to streamline operational efficiency.
Associate Manager II
Applebee's Neighborhood Bar & Grill
Wausau
05.2011 - 01.2013
- Managed daily operations to ensure seamless dining experiences.
- Trained and mentored staff on service standards and best practices.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented training programs to enhance team performance and efficiency.
- Coordinated with kitchen staff for timely food preparation and delivery.
- Drove sales to achieve targeted revenue goals.
- Managed labor goals to optimize staffing and operational costs.
- Handled Workmen’s Comp and guest injury insurance claims efficiently.
Dining Room Manager
Green Mill Restaurant & Bar
Rothschild
02.2008 - 05.2011
- Managed dining room operations to ensure seamless service and exceptional guest satisfaction.
- Trained and supervised staff on service standards and customer engagement strategies.
- Developed staff schedules to optimize operational efficiency and meet demands.
- Collaborated with kitchen staff to synchronize service timing with food readiness.
- Resolved customer complaints swiftly, upholding high quality service standards.
- Implemented inventory management practices to enhance efficiency of dining supplies.
- Maintained active presence on dining room floor, supporting team efficiency.
- Enforced health and safety standards regarding food preparation, serving, and storage.
Hourly Manager, Bartender, Server
Applebee's Neighborhood Bar & Grill
Sheboyagn
07.2005 - 02.2008
- Oversaw operations for entire Front of House staff to enhance service efficiency.
- Completed scheduling for Front of House staff to ensure adequate coverage and performance.
- Achieved Applebee’s Certified Trainer status quickly, leading to rapid advancement in management.
- Trained staff across multiple positions including server, bartender, host, and kitchen roles.
- Supported sales goals through effective team management and operational strategies.
- Managed budget to optimize resource allocation and maintain cost control measures.
- Cultivated vendor relationships to secure quality services and negotiate favorable agreements.
Server
Green Mill Restaurant & Bar
Rothschild
08.2003 - 07.2005
- Delivered exceptional customer service while managing large sections of tables.
- Handled all cash transactions with accuracy and integrity.
- Executed opening and closing duties to ensure smooth restaurant operations.
- Functioned as a Certified Trainer, mentoring new employees effectively.
- Trained in various restaurant roles, including server, host, expediter, and bookkeeper.
Education
Dental Assisting
National Dental Academy
Wausau11-2012
Lakeland College
Sheboygan, WI05-2007
University of Wisconsin-Marathon County
Wausau, WI05-2005
Skills
- Operational strategy and financial management
- Team leadership and coaching
- Effective communication
- Problem solving and conflict resolution
- Change management and time management
- Operational efficiency and performance measurement
- Data-driven decision making
- Cross-functional coordination
- Organizational skills and task prioritization
- Relationship building
- Marketing strategies
- Team collaboration
- Excellent communication
- Policy/program development
- Strategic planning
Timeline
Regional Manager of Operations
Heartland Dental
06.2019 - Current
Practice Manager of Operations & BA
Quirt Family Dentistry Wausau-Heartland Dental
01.2013 - 06.2019
Associate Manager II
Applebee's Neighborhood Bar & Grill
05.2011 - 01.2013
Dining Room Manager
Green Mill Restaurant & Bar
02.2008 - 05.2011
Hourly Manager, Bartender, Server
Applebee's Neighborhood Bar & Grill
07.2005 - 02.2008
Server
Green Mill Restaurant & Bar
08.2003 - 07.2005
Dental Assisting
National Dental Academy
Lakeland College
University of Wisconsin-Marathon County