Marissa Ortiz
Spokane
Summary
Self Motivated individual who aspires to grow and exceed personal and business goals. Proficient in Identifying areas of opportunity to execute results and drive success. Goal and numbers driven, with the natural ability to coach, inspire, and mentor others.
Overview
8
8
years of professional experience
Work History
Regional Manager of Operations
Aspen Dental
10.2021 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 6 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Revised and executed training plans for new and existing staff to support competency and compliance
- Built positive and productive relationships with store and field leadership.
Office Manager
Aspen Dental
09.2018 - 10.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained positive customer and staff relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Business growth of 50.4% in 12 month span
Barista
Blissful Blends
04.2016 - 09.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication, fostering customer relationships
Education
Dental Hygiene
Eastern Washington University
Cheney, WACertificate - Dental Assisting
River City School of Dental Assisting
Spokane, WA04.2017
Skills
- Operational Management
- Performance Management
- Business Development and Planning
- Profit and Loss
- Customer/ Peer Relationships
- Team empowerment
- Active Listening
- Strategic Communication
- Sales and Marketing Strategies
- Adaptive
Timeline
Regional Manager of Operations
Aspen Dental
10.2021 - Current
Office Manager
Aspen Dental
09.2018 - 10.2021
Barista
Blissful Blends
04.2016 - 09.2018
Dental Hygiene
Eastern Washington University
Certificate - Dental Assisting
River City School of Dental Assisting
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