Jessica Mills
Dayton,OH
Summary
Proven to excel in high-pressure environments, enhanced customer satisfaction and service quality at Applebee's Grill + Bar by implementing a strategic table rotation system. Skilled in customer service and data analysis, adeptly managed team collaboration and project management, significantly improving dining experiences and operational efficiency. Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
3
3
years of professional experience
Work History
Host
Applebee's Grill + Bar
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Babysitter
Self-employeed
05.2021 - 10.2021
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
Bachelor of Science - Mechanical Engineering
The Ohio State University
Columbus, OH05.2027
High School Diploma -
Springboro High School
Springboro, OH05.2023
Skills
- Customer Service
- Team Collaboration
- Effective Time Management
- Adaptable to change
- Project Management
- Technical reporting
- System Design
- Data Analysis
- Research Planning
- MS Office
Timeline
Host
Applebee's Grill + Bar
05.2024 - Current
Babysitter
Self-employeed
05.2021 - 10.2021
Bachelor of Science - Mechanical Engineering
The Ohio State University
High School Diploma -
Springboro High School