Jessica Minter
North Las Vegas,NV
Overview
15
15
years of professional experience
Work History
Manager
Sophia's Gentlemen's Club
Las Vegas, Nevada
10.2016 - 08.2023
- Managed daily operations to ensure smooth club functioning and guest satisfaction.
- Oversaw staff scheduling to maintain optimal coverage during peak hours.
- Resolved customer complaints promptly to uphold the club's reputation for service excellence.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Coached, mentored and trained team members in order to improve their job performance.
Cashier Supervisor
OG's Gentlemen's Club
Las Vegas, Nevada
12.2008 - 10.2016
- Supervised daily operations to ensure efficient cashier workflow and customer service.
- Managed cash handling procedures to maintain accuracy and security.
- Trained new cashiers on register procedures and company policies.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Provided feedback on employee performance during weekly team meetings.
- Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced registers
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Dental Hygiene
College of Southern Nevada
Las Vegas, NVSkills
- Operations management
- Staff scheduling
- Customer service
- Employee training
- Schedule optimization
- Time management
- Problem solving
- Conflict resolution
Timeline
Manager
Sophia's Gentlemen's Club
10.2016 - 08.2023
Cashier Supervisor
OG's Gentlemen's Club
12.2008 - 10.2016
Some College (No Degree) - Dental Hygiene
College of Southern Nevada