Overview
Work History
Education
Skills
Timeline
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Jessica Minter

North Las Vegas,NV

Overview

15
15
years of professional experience

Work History

Manager

Sophia's Gentlemen's Club
Las Vegas, Nevada
10.2016 - 08.2023
  • Managed daily operations to ensure smooth club functioning and guest satisfaction.
  • Oversaw staff scheduling to maintain optimal coverage during peak hours.
  • Resolved customer complaints promptly to uphold the club's reputation for service excellence.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.
  • Coached, mentored and trained team members in order to improve their job performance.

Cashier Supervisor

OG's Gentlemen's Club
Las Vegas, Nevada
12.2008 - 10.2016
  • Supervised daily operations to ensure efficient cashier workflow and customer service.
  • Managed cash handling procedures to maintain accuracy and security.
  • Trained new cashiers on register procedures and company policies.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Called for backup cashiers during peak times to minimize wait time for customers.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Provided feedback on employee performance during weekly team meetings.
  • Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Counted and balanced registers
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Some College (No Degree) - Dental Hygiene

College of Southern Nevada
Las Vegas, NV

Skills

  • Operations management
  • Staff scheduling
  • Customer service
  • Employee training
  • Schedule optimization
  • Time management
  • Problem solving
  • Conflict resolution

Timeline

Manager

Sophia's Gentlemen's Club
10.2016 - 08.2023

Cashier Supervisor

OG's Gentlemen's Club
12.2008 - 10.2016

Some College (No Degree) - Dental Hygiene

College of Southern Nevada

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Jessica Minter