Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jessica Montez

Conroe,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

SupervisorFront Office Team LeadManager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Conroe, TXHouston, TXThe Woodlands, TXWillis, TX
Open to relocation: No

Important To Me

Career advancementWork-life balanceHealthcare benefitsPersonal development programsTeam Building / Company Retreats401k matchCompany Culture

Summary

Results-driven Patient Scheduler with proven success in optimizing scheduling processes and enhancing patient satisfaction. Skilled in workflow management, team leadership, and problem-solving.

Overview

18
18
years of professional experience

Work History

Senior Patient Scheduler

Houston Methodist - The Woodlands
The Woodlands
04.2025 - Current
  • Resolved patient scheduling conflicts, enhancing patient satisfaction and maintaining clinic workflow.
  • Verified insurance eligibility and benefits, facilitating smooth patient access to necessary services.
  • Monitored and updated patient records, ensuring accuracy and completeness for optimal patient care.
  • Maintained confidentiality of sensitive patient information in compliance with regulations.

Surgery Scheduler

Texas Children's Hospital
The Woodlands
06.2024 - 04.2025
  • Coordinated and optimized surgical schedules for multiple surgeons, ensuring efficient use of resources and timely patient care.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Developed and instituted office procedures that enhanced daily operations and improved workflow efficiency.
  • Trained new staff on administrative protocols and software usage.
  • Led a team of 10 administrative assistants, providing direction and support to achieve consistent performance in daily tasks.
  • Trained new employees on company policies and procedures related to their roles.
  • Delegated work to staff, setting priorities and goals.

Ambulatory Service Representative II

Texas Children's Hospital
The Woodlands
03.2016 - 06.2024
  • Processed insurance verifications and resolved billing inquiries to enhance patient satisfaction.
  • Educated patients on clinic policies and procedures to ensure understanding of available resources.
  • Recommended staffing solutions and proposed procedural changes to improve operational efficiency.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Front Office Specialist I

Texas Children's Hospital
Cypress
04.2008 - 03.2016
  • Coordinated communication among patients, healthcare providers, and administrative staff to streamline operations.
  • Verified insurance information and processed patient registrations to ensure accuracy and compliance.
  • Utilized electronic health record systems to update patient information seamlessly.
  • Maintained organized medical records and ensured compliance with privacy regulations.
  • Trained new front office staff on procedures and protocols to enhance team effectiveness.

Education

GED -

University of Houston
Houston, TX
02-2003

Bachelor of Science - Business Administration

Western Governors University
Salt Lake City, UT
04-2026

Skills

  • Patient scheduling
  • Workflow management
  • Time management
  • Analytical thinking
  • Problem-solving
  • Training and development
  • Team leadership
  • Verbal and written communication
  • Self motivation

Affiliations

  • Volunteer, Conroe High School Wrestling Booster Club - Conroe, TX (2024-Present)
  • Volunteer, Team Texas - Texas (2023-Present)

Timeline

Senior Patient Scheduler

Houston Methodist - The Woodlands
04.2025 - Current

Surgery Scheduler

Texas Children's Hospital
06.2024 - 04.2025

Ambulatory Service Representative II

Texas Children's Hospital
03.2016 - 06.2024

Front Office Specialist I

Texas Children's Hospital
04.2008 - 03.2016

GED -

University of Houston

Bachelor of Science - Business Administration

Western Governors University

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Jessica Montez