Jessica Mota
Fort Worth,TX
Summary
Dynamic hospitality professional with a proven track record at Lonesome Dove Western Bistro, excelling in customer service and team collaboration. Skilled in reservation coordination and multitasking, I enhanced guest satisfaction by efficiently managing high-pressure situations and maintaining a pristine dining environment, ensuring a welcoming atmosphere for all patrons.
Overview
9
9
years of professional experience
Work History
Host
Lonesome Dove Western Bistro
Fort Worth, TX
09.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Busser
Social House
Fort Worth, TX
05.2016 - 05.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
Entrepreneurial Services - Business
Tarrant County College
Fort Worth, TXDiploma -
Arlington Heights High School
Fort Worth, TX05.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Professional appearance
- Reservations
- Reservation coordination
- Up-selling techniques
Languages
Spanish
Native or Bilingual
Timeline
Host
Lonesome Dove Western Bistro
09.2023 - Current
Busser
Social House
05.2016 - 05.2021
Entrepreneurial Services - Business
Tarrant County College
Diploma -
Arlington Heights High School