Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Mueller

Cincinnati

Summary

Detail-oriented professional with a proven track record at Mike Albert Fleet Solutions, excelling in title processing and file management. Demonstrated accuracy and precision in verifying ownership documents while effectively resolving customer issues. Known for maintaining composure under pressure, fostering loyalty through exceptional service and proactive problem-solving.

Overview

12
12
years of professional experience

Work History

Title Clerk

Mike Albert Fleet Solutions
10.2024 - Current
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.

Scheduling Coordinator

Daniel Drake Center For Post-Acute Care
02.2016 - 03.2019
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.

Customer Service Representative

Time Warner Cable
07.2013 - 04.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Colerain High School
Cincinnati, OH
06.2002

Skills

  • Title processing
  • File management
  • Accuracy and precision

Timeline

Title Clerk

Mike Albert Fleet Solutions
10.2024 - Current

Scheduling Coordinator

Daniel Drake Center For Post-Acute Care
02.2016 - 03.2019

Customer Service Representative

Time Warner Cable
07.2013 - 04.2015

Colerain High School

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Jessica Mueller