JESSICA NAJERA
Mesquite,TX
Summary
Detail-oriented administrative professional with experience coordinating schedules, managing high volume communication, maintaining confidential records, and assisting visitors and staff in fast-paced environments. Strong organizational, multitasking, and customer service skills with the ability to create a welcoming and efficient experience for diverse populations.
Overview
7
7
years of professional experience
Work History
Medical Office Specialist
HCA Medical City Dallas
Dallas, Texas
06.2022 - Current
- Coordinated communication among patients, physicians, insurance companies, and medical facilities to ensure efficient operations in high-volume office environment.
- Schedule appointments, imaging procedures, and surgical procedures with strong attention to detail and accuracy.
- Manage confidential documentation and maintain organized electronic records.
- Managed high-volume phone calls to deliver professional customer service and support, enhancing patient satisfaction.
- Assisted patients with scheduling updates, financial responsibilities, and follow-up coordination to streamline appointment processes.
- Maintain organization and efficiency while multitasking in a fast-paced administrative setting.
Administrative Assistant
Dallas Neurosurgical and Spine
Plano, TX
08.2019 - 02.2022
- Maintained physician calendars and coordinated scheduling for appointments and procedures.
- Coordinated communication among staff, physicians, facilities, and patients to streamline information flow.
- Handled incoming calls, scheduling requests, and daily office administrative tasks.
- Managed administrative records, ensuring accuracy and compliance with regulations.
- Processed paperwork and assisted with confidential file organization.
- Supported office operations by organizing tasks, multitasking effectively, and facilitating clear communication.
Education
Bachelor of Science - Sociology
Texas Woman's University
Denton, TX05-2025
Skills
- Administrative Support
- Confidential Records Management
- Scheduling & Calendar Management
- High-Volume Phone Communication
- Customer Service
- Data Entry & File Organization
- Microsoft Office & Google Workspace
- Multitasking in Fast-Paced Environments
Languages
Bilingual (Spanish)
Timeline
Medical Office Specialist
HCA Medical City Dallas
06.2022 - Current
Administrative Assistant
Dallas Neurosurgical and Spine
08.2019 - 02.2022
Bachelor of Science - Sociology
Texas Woman's University