Jessica Napoleon
Brooksville,FL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Ruby Tuesdays Restaurant. Proven ability to enhance guest relations and manage order accuracy while collaborating effectively with team members. Experienced in POS operation and inventory management, consistently delivering a welcoming dining experience.
Overview
23
23
years of professional experience
Work History
Server
Ruby Tuesdays Restaurant
Brooksville, FL
11.2014 - 08.2025
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Assisted with menu knowledge, answering questions to enhance customer dining choices.
- Collaborated with kitchen staff to coordinate timely meal delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Supported training of new servers on restaurant protocols and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Engaged with POS system to efficiently manage orders, billing, and complimentary item distribution.
- Cultivated warm relationships with regular customers.
Pharmacy Technician
Health South Rehab
Brooksville, FL
01.2003 - 03.2005
- Managed medication inventory and ensured compliance with safety protocols.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Collaborated with healthcare professionals to resolve medication-related issues.
- Trained new pharmacy staff on operational procedures and software systems.
- Improved workflow efficiency by streamlining prescription processing tasks.
- Conducted regular audits of medication storage areas for accuracy and safety.
- Provided exceptional customer service, addressing inquiries regarding medications and health products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Education
High School Diploma -
Nature Coast Technical
Spring Hill, FL06.2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Safe food handling
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Guest relations management
- Relationship management
- Order management
- Inventory management
- Multitasking and organization
- Point-of-sale system
- POS operation
Timeline
Server
Ruby Tuesdays Restaurant
11.2014 - 08.2025
Pharmacy Technician
Health South Rehab
01.2003 - 03.2005
High School Diploma -
Nature Coast Technical