Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Nash

Colebrook

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

TD Bank
01.2023 - 02.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Excelled in exceeding daily credit card application goals.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries via phone, email, and chat.

Bioenvironmental Engineering Technician

United States Air Force National Guard
04.2020 - 04.2024
  • Employed scientific methods to promote quality of collected samples and stored specimens.
  • Resolved customer complaints relating to laboratory services in a timely manner.
  • Reviewed literature related to assigned projects to stay informed about current developments in the field.
  • Conducted quality control testing on incoming materials to ensure accuracy of results.

Laboratory Technician

United States Air Force, USAF
03.2016 - 05.2020
  • Provided feedback on product performance based on test results obtained from experiments conducted.

  • Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
  • Presented experimental findings in presentations with graphs, charts and other visual aids.

Education

Associate of Science - Clinical Laboratory Science

Community College of The Air Force
Montgomery, AL
07-2017

High School Diploma -

Penn Foster Career School
Scranton, PA
03-2010

Skills

  • Scheduling
  • Account updating
  • Strong teamwork
  • Customer consulting
  • Customer education
  • Multitasking and organization
  • Staff training
  • Verbal and written communication

Timeline

Customer Service Representative

TD Bank
01.2023 - 02.2025

Bioenvironmental Engineering Technician

United States Air Force National Guard
04.2020 - 04.2024

Laboratory Technician

United States Air Force, USAF
03.2016 - 05.2020

Associate of Science - Clinical Laboratory Science

Community College of The Air Force

High School Diploma -

Penn Foster Career School

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Jessica Nash