Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Navarro

1560 Post Oak Rd.,Poteet Texas

Summary

Dedicated and empathetic bilingual certified medical assistant offering 10 years of experience with a strong focus on team collaboration, attention to detail, and effective communication. Experienced in training new staff and ensuring adherence to clinical protocols for optimal patient outcomes. Excellent communication and interpersonal skills with patients, families, and other healthcare professionals.

Overview

18
18
years of professional experience

Work History

Certified Medical Assistant

CareATC
San Antonio, Texas
12.2022 - 08.2025
  • Lead Certified Medical Assistant
  • Performing Clinical and Administrative duties
  • Training new medical assistants
  • Ensuring clinical protocols are followed
  • Communicating between Providers and Medical assistant team
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Ordered medical supplies from approved vendors based on predetermined budget parameters.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Processed payments from patients accurately using cash registers or computerized systems.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Prepared treatment rooms for patient examinations.

Administrative Assistant

Castro Construction
San Antonio, TX
06.2015 - 11.2022
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintaining an internal and external contact list of relevant numbers and contact information.
  • Submitting and reconciling expense reports.
  • Conducted research on various topics as requested by management.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Medical Assistant

Well Med
San Antonio, TX
01.2008 - 04.2015
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Batch-scanned and indexed patient charts to improve data availability
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Incorporated outside records into charts and EHR.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Scheduled appointments for patients via phone and in person.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.
  • Handled general office duties to support administrative staff during peak hours.
  • Contacted medical facilities to schedule patients for admission.
  • Explained treatment procedures and physicians' instructions.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.

Education

Registered Certified Medical Assistant - Medical Assisting

National Institute Of Technology
San Antonio, TX
10.2007

High School Diploma -

Brackenridge High School
San Antonio, TX
05.2003

Skills

  • Electronic medical records
  • Vital signs assessment
  • Patient care
  • HIPAA compliance
  • Phlebotomist
  • Injection administration
  • Health care coordination
  • Medical terminology
  • Scheduling management
  • Inventory management
  • Team collaboration
  • Attention to detail
  • Time management
  • Safety compliance
  • Healthcare procedures
  • Telephone etiquette
  • Clinical documentation
  • HIPAA protocols
  • Sterilization techniques
  • Conflict resolution
  • Triage assessment
  • Multitasking and organization
  • Workflow organization
  • Medication administration
  • Payment collection
  • Patient assessments
  • Inventory and supply management
  • Specimens collection and processing
  • Basic life support
  • Analytical decision-making skills
  • Lab equipment operation
  • EKG set up and monitoring
  • Ear irrigation
  • Pulmonary function tests (pfts)
  • Medical office administration
  • Account management
  • Communication skills
  • Office administration
  • Training new staff
  • Team leadership
  • Team building

Languages

English
Professional
Spanish
Professional

Timeline

Certified Medical Assistant

CareATC
12.2022 - 08.2025

Administrative Assistant

Castro Construction
06.2015 - 11.2022

Medical Assistant

Well Med
01.2008 - 04.2015

Registered Certified Medical Assistant - Medical Assisting

National Institute Of Technology

High School Diploma -

Brackenridge High School

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Jessica Navarro