Jessica Nguyen
Portland,OR
Summary
Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Manager
Tea & Tea
04.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle grounds.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Representative
Krispy Kreme
05.2019 - 12.2019
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Science - Psychology
Warner Pacific College
Portland, OR06.2025
High School Diploma -
Franklin High School
Portland, OR06.2020
Skills
- Team Leadership
- Verbal and Written Communication
- Food Preparation and Safety
- Adaptive and Creative
- Customer Service
- Multitasking Strengths
Timeline
Manager
Tea & Tea
04.2020 - Current
Customer Service Representative
Krispy Kreme
05.2019 - 12.2019
Bachelor of Science - Psychology
Warner Pacific College
High School Diploma -
Franklin High School
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