Jessica Noel
Englewood
Summary
Results-driven professional with extensive experience in patient care and practice management. Demonstrates exceptional multitasking and problem-solving skills, fostering teamwork and implementing effective solutions to enhance operational efficiency and patient outcomes.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Bj's Wholesale Club
Port Charlotte
12.2022 - Current
- Conducted routine eye exams to ensure proper fitting of lenses and frames.
- Assisted customers in selecting appropriate eyewear based on prescriptions and preferences.
- Maintained inventory of eyewear products, ensuring timely restocking and organization.
- Educated clients on lens options, coatings, and care for their eyewear.
- Trained new staff on optical equipment usage and customer service protocols efficiently.
Club Coordinator (HR)
Bj's Wholesale Club
Port Charlotte
11.2021 - 12.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Interpreted and explained work procedures and policies to brief staff.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated recruitment processes for various positions across the organization.
- Administered benefits programs and responded to employee inquiries effectively.
Practice Manager
Michigan Rheumatology Center
Sterling Heights
11.2014 - 07.2021
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Created and implemented policies and procedures for effective practice management.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Assisted with development of regulatory compliance systems.
Medical Assistant
Arthritis Physicians
Rochester Hills
08.2011 - 11.2014
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Medical Assisting
Everest College
Southfield, MI 08.2025 - 04/2008
High School Diploma -
Waterford Mott High School
Waterford, MISkills
- Customer Service
- Multitasking and Organization
- Attention to Detail
- Problem solving
Education and Training
other,other
Timeline
Medical Assisting
Everest College
08.2025 - 04/2008
Patient Care Coordinator
Bj's Wholesale Club
12.2022 - Current
Club Coordinator (HR)
Bj's Wholesale Club
11.2021 - 12.2022
Practice Manager
Michigan Rheumatology Center
11.2014 - 07.2021
Medical Assistant
Arthritis Physicians
08.2011 - 11.2014
High School Diploma -
Waterford Mott High School