Jessica Norton
Pompano Beach,FL
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Proven track record of maintaining efficient office operations. Well versed in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Information Management Specialist
Broward County Schools (Monarch High School)
02.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Reviewed completed work for compliance with regulations.
- Verified accuracy of data before transcribing.
- Supported multiple departments with special projects.
- Sorted documents and maintained organized filing process.
ESE Secretary
Broward County Schools (Monarch High School)
01.2018 - 02.2022
- Scheduled appointments for approximately 300+ IEP meetings for ESE Specialist and conducted follow-up calls to parents throughout school year.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated parent/student contacts with information to keep records current.
- Provided clerical support to ESE Specialist such as copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Built and maintained excellent parent/student relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Temp Worker
Hard Rock Stadium
09.2021 - 01.2022
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Performed general housekeeping and cleaning tasks.
- Offered exceptional customer service to all guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record transactions accurately and efficiently.
Media Clerk
Broward County School Board (Monarch High School)
03.2017 - 01.2018
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Interacted with customers by phone, email or in-person to provide information.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
Bakery Manager
Publix Supermarkets
02.2006 - 03.2017
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Trained staff on proper baking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Assistant Bakery Manager
Publix Supermarkets
02.2005 - 01.2006
- Inspected, checked and monitored baking products and supplies to guarantee freshness.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Maintained cleanliness and hygiene in bakery premises.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper baking procedures as well as safety regulations and productivity strategies.
Cake Decorator
Publix Supermarkets
08.1992 - 01.1995
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Designed specialty cakes for weddings, birthdays and graduations.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Managed material inventory and ordered new materials when needed.
- Recorded and maintained accurate supplies lists for clients' projects.
Education
High School Diploma -
Spanish River High School
Boca Raton, FL06.1992
Skills
- File and database management
- Stocking and replenishing
- Mail processing
- Customer satisfaction
- Administrative support
- Relationship building
- Telephone etiquette
- Meeting Planning
- Database Management
- Customer Service
- Scheduling
Timeline
Information Management Specialist
Broward County Schools (Monarch High School)
02.2022 - Current
Temp Worker
Hard Rock Stadium
09.2021 - 01.2022
ESE Secretary
Broward County Schools (Monarch High School)
01.2018 - 02.2022
Media Clerk
Broward County School Board (Monarch High School)
03.2017 - 01.2018
Bakery Manager
Publix Supermarkets
02.2006 - 03.2017
Assistant Bakery Manager
Publix Supermarkets
02.2005 - 01.2006
Cake Decorator
Publix Supermarkets
08.1992 - 01.1995
High School Diploma -
Spanish River High School
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