Jessica Nunez
The Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Direct Support Professional Supervisor
Inclusive Links
07.2020 - Current
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
Customer Service Agent
The Liro Group
12.2021 - 01.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Medical Office Manager
Ladder Medical
04.2016 - 07.2020
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Pharmacist Assistant
Melrose Pharmacy
10.2011 - 04.2016
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
Education
No Degree - Criminal Science
Mercy University
The Bronx, NYHigh School Diploma -
Jane Addams High School Of Academic Carrers
The Bronx, NY06-2010
Skills
- Problem-solving skills
- Time management
- Customer service
- Strong work ethic
- Client support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Agent
The Liro Group
12.2021 - 01.2023
Direct Support Professional Supervisor
Inclusive Links
07.2020 - Current
Medical Office Manager
Ladder Medical
04.2016 - 07.2020
Pharmacist Assistant
Melrose Pharmacy
10.2011 - 04.2016
No Degree - Criminal Science
Mercy University
High School Diploma -
Jane Addams High School Of Academic Carrers
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