Jessica Orne
Fort Lauderdale,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Vitas Healthcare
12.2020 - 03.2024
- Maintaining records by documenting all relevant details about each caller's situation to make sure everything is captured accurately
- Prioritize and schedule orders for services or equipment, ensuring timely delivery and meeting patient needs
- Manage communication channels between patients, families, and department staff, ensuring clear and efficient exchange of information
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- This might involve using various communication tools such as phone calls, emails, or messaging platforms to relay important messages or updates
- Coordinate/Facilitate small team meetings to provide updates, go over tasks, and address any issues that need to be taken care of
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
Customer Service & Cashier
Walmart
05.2018 - 04.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Researching and staying to date regarding products, policies and promotions to provide customers with accurate information
- Learned duties for various positions and provided backup at key times.
- Collaborated with team members to maintain smooth operations during peak hours.
- Utilized various software applications to process customer orders.
Customer Service Representative
Seminole Hard Rock Support Services
11.2019 - 04.2020
- Setting up new customer profiles in the company’s system, which included gathering relevant information, creating customer profiles, and assigning appropriate terms, deals and bookings
- Manage customer data, including contact information, payment terms, and outstanding balances
- Monitoring accounts receivable aging reports to identify overdue accounts and follow up with customers to ensure timely payment
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Home Depot
12.2015 - 05.2018
- Following up with vendors/providers, customers, and additional parties to ensure customer satisfaction and that services are delivered efficiently and without issue
- Assisting customers with credit card application, building quotes for orders, upselling and cross-selling when opportunities are presented.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
AA, General Studies -
Broward College
Davie, FL06.2019
High School Diploma -
Plantation High School
Plantation, FL05.2014
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Customer Service
- Patient Relations
- Attention to Detail
- Patient Care
- Scheduling
- Medical Terminology
- Patient Registration
- Word Processing
- Filing and Recordkeeping
Timeline
Patient Care Coordinator
Vitas Healthcare
12.2020 - 03.2024
Customer Service Representative
Seminole Hard Rock Support Services
11.2019 - 04.2020
Customer Service & Cashier
Walmart
05.2018 - 04.2021
Customer Service Representative
Home Depot
12.2015 - 05.2018
AA, General Studies -
Broward College
High School Diploma -
Plantation High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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