Jessica Ortega
Kew Gardens,United States
Summary
Experienced Dental Receptionist with a proven track record of 6 years in managing front desk operations. Proficient in greeting patients, verifying insurance or payment methods, posting EFT's, insurance checks, scheduling appointments, and addressing inquiries. Demonstrates a comprehensive understanding of dental terminology and procedures, along with a strong working knowledge of dental insurance. Showcases exceptional administrative, planning, and organizational skills, coupled with meticulous attention to detail.
Overview
18
18
years of professional experience
Work History
Office Manager
Elements Dental
Astoria, NY
01.2025 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Performed various administrative tasks by filing, copying and faxing documents.
Office Manager
Practice Limited To Endodontics
Kew Gardens, United States
06.2018 - 04.2024
- Greeting patients and visitors in a friendly and professional manner
- Answering phone calls and responding to patient inquiries
- Scheduling appointments and managing patient records
- Collecting payments and processing insurance claims
- Maintaining a clean and organized reception area
- Preparing patient's charts and updating patient's information
- Assisting with administrative tasks such as filing and data entry
- Assisting with dental procedures as needed
- Generating reports and tracking patients' progress
Dental Assistant
Cosmopolitan Dental
New York, United States
03.2007 - 06.2010
- Disinfecting and sterilizing techniques
- Assist four-handed chair-side: General, Post, Crown and Bridge, Oral surgery, Implant cases, Bone graft and Endodontics
- Making temporary crowns, making impressions, pouring models and bleaching trays
- Taking digital X-rays and making appointments for patients
- Passing instruments and materials to the dentist during treatment sessions
- Making sure the dental room is clean and ready for patients
Education
High School Diploma - Business Economics
Queens Vocational
Queens, NY06.1999
Skills
- Patient Care
- Scheduling
- Organization
- Communication
- Payment Processing
- Office Management
Timeline
Office Manager
Elements Dental
01.2025 - Current
Office Manager
Practice Limited To Endodontics
06.2018 - 04.2024
Dental Assistant
Cosmopolitan Dental
03.2007 - 06.2010
High School Diploma - Business Economics
Queens Vocational