Jessica Osborne
Spring Hill,FL
Summary
Highly motivated, tech-savvy, people friendly, professional with experience all across the bored in fast paced environments. Exceptional analytical ability, and a talent for managing people. Team player and the character of a leader. Knowledgeable Crime Scene Investigator with experience in collecting and evaluating evidence at crime scenes. Adept at maintaining detailed reports, logs and other tracking data. Expert-level knowledge of chemical compositions, production and processing techniques. Hardworking professional collaborates easily with team members. Skilled in collecting and preserving physical and biological evidence. Strong knowledge of laws, legal codes and court procedures. Strategic thinker uses logical approach to solve problems. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crime Scene Investigator
Groveland Police Department
Groveland, FL
01.2023 - Current
- Examined and documented evidence at crime scenes. Photographed crime scenes and collected relevant evidence for laboratory examination. Assisted with searches of premises related to criminal investigations.
- Analyzed physical evidence to determine its relevance to the investigation. Collected and analyzed fingerprints, DNA samples, bloodstains, and other trace materials.
- Prepared detailed reports of findings from crime scene investigations.
- Coordinated with law enforcement agencies regarding investigative procedures.
- Evaluated forensic data obtained from laboratories for accuracy and completeness. Used scientific equipment to collect and analyze evidence to support investigations.
- Maintained records of all evidence collected from crime scenes and stored them securely until needed for trial proceedings or further investigations.
- Attended seminars and workshops pertaining to forensic science techniques.
- Utilized specialized equipment such as magnifying glasses, tweezers, scalpels, swabs, thermometers, ultraviolet lamps., during collection of evidence.
- Reviewed case files prior to attending court hearings in order to prepare testimony. Provided expert testimony in court proceedings related to criminal cases.
- Observed autopsies performed by medical examiners in order to determine cause of death.
- Evaluated and marked crime scene areas and collected physical and biological evidence for processing. Worked with law enforcement to secure crime scenes and prevent evidence contamination.
- Reported results of investigations with written observations and photographs, and produced final reports. Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting and aiding district attorney prosecution cases.
Team Lead
Walmart
Spring Hill, FL
06.2021 - 03.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Collaborated with other departments to develop effective solutions that meet customer needs.
Manager
Wendys
Spring Hill, FL
02.2017 - 06.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics. I am ServSafe certified.
- Coached, mentored and trained team members in order to improve their job performance. Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored staff performance and addressed issues. Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day. Analyzed customer feedback data to develop action plans for improving services offered.
Coordinator
Legoland
Winter Haven, FL
02.2019 - 05.2019
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Arts - Criminal Justice
Warner University
Lake Wales, FL12.2021
Skills
- Customer Service (5 years)
- Management (3 years)
- Communications (5 years)
- People Person
- Retail (1 year)
- Operations
- Training
- Inventory Management
- Microsoft Word
- Word
- Retail sales
- Team Building
- Experience with Children
- Childcare
- Food Safety
- Restaurant Management
- Problem-solving
- Team Work
- Flexibility & Reliability
- Team Management
- Analysis Skills
- Leadership
- Supervising Experience
- Report Generation
- Evidence Analysis & Testing
- Photographic Evidence Collection
- Team Collaboration
- Investigative Reports
- Evidence Collection and Preservation
- Crime Lab Procedures
- Resource Management
- Performance Management
- Strategic Planning
- Operations Management
- Team Leadership
- Time Management
- Performance Monitoring
- Team Supervision
- Attention to Detail
- Problem-Solving
- Safety
- Teamwork and Collaboration
- Conflict Resolution
- Work Planning and Prioritization
- Coaching and Mentoring
- People Management
Certification
ServSafe
Personal Information
Relocation: Anywhere
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Crime Scene Investigator
Groveland Police Department
01.2023 - Current
Team Lead
Walmart
06.2021 - 03.2023
Coordinator
Legoland
02.2019 - 05.2019
Manager
Wendys
02.2017 - 06.2021
Bachelor of Arts - Criminal Justice
Warner University
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