Jessica Owensby
Athens,GA
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably as a Bartender Shift Manager at Twenty7 at Traditions Golf and Country Club. Expert in mixology and POS system operation, with a proven track record of enhancing customer satisfaction and streamlining inventory management. Skilled in training staff and elevating service standards while maintaining a professional appearance.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Twenty7 at Traditions Golf and Country Club
12.2021 - Current
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Barista Shift Supervisor
Planet Smoothie
06.2018 - 12.2021
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Accurately completed end-of-day financial tasks worth over $1000 of cash and card transactions daily.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Lifeguard
Cedar Creek Pool
05.2016 - 09.2018
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Education
Business Management - Entrepreneurship
Athens Technical College
Athens, GA12.2024
Skills
- Health and safety
- POS system operation
- Upselling strategies
- Menu development
- Mixology
- Sales expertise
- Professional appearance
Timeline
Bartender Shift Manager
Twenty7 at Traditions Golf and Country Club
12.2021 - Current
Barista Shift Supervisor
Planet Smoothie
06.2018 - 12.2021
Lifeguard
Cedar Creek Pool
05.2016 - 09.2018
Business Management - Entrepreneurship
Athens Technical College
Similar Profiles
Nathaniel BesslerNathaniel Bessler
Golf Cart Attendant at Traditions Golf ClubGolf Cart Attendant at Traditions Golf Club
Dalton NashDalton Nash
Server at Traditions Country ClubServer at Traditions Country Club
Phillip CarltonPhillip Carlton
Grounds Maintenance Worker at DeBary Golf & Country Club; Owned by ClubGrounds Maintenance Worker at DeBary Golf & Country Club; Owned by Club