Jessica Palmisano
Depew,NY
Summary
I am extremely outgoing, and easily a people person! I enjoy speaking to customers and people on a daily basis. I have 3+ years experience in automotive detailing, 2+ years experience as a saleswoman, & 4+ years experience instructing young kids involved with Martial Arts. I am a great candidate when it comes to the work place. I put forth my best effort, and execute the best of the best work ethic!
Overview
6
6
years of professional experience
Work History
Secretary
Big Moes Tires
Buffalo, NY
11.2022 - Current
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Greeted visitors and directed to appropriate location or person.
Detail Technician/Salesperson
Delta Sonic Car Wash Systems
Depew, NY
02.2021 - Current
- I do thorough automotive detailing such as engine detailing, exterior details, and full-on interior details. I am extremely good at paying attention to minor detail and ensuring customer satisfaction. I am well trained in sales, and am well experienced in interacting with customers on both sides of the spectrum, difficult and easy. I am very much a people person, and extremely outgoing. I enjoy speaking to people on a daily basis, and would be an excellent candidate for a waitress. I am acclimated to fast-paced environments, and dealing with tricky situations. I put forth my best effort, and take care of my customers always.
- Cleaned and detailed the interior and exterior of automobiles using a variety of cleaning products and tools.
- Applied waxes, polishes, sealants and other protective coatings to cars according to manufacturer specifications.
- Assisted customers with selecting appropriate detailing services for their vehicles.
- Maintained inventory of detailing supplies such as towels, polishes and waxes.
- Assisted in maintaining a safe working environment by adhering to all safety regulations at all times.
- Analyzed sales trends to maximize sales potential.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
Karate Instructor
Bill Adams Martial Arts
Elma, NY
04.2018 - 06.2021
- Developed and taught karate classes for all levels of students, from beginners to advanced.
- Demonstrated proper form, technique, and safety protocols during class instruction.
- Provided individualized guidance and feedback to help students improve their performance.
- Encouraged positive attitude and motivation among students during class activities.
- Maintained accurate records of student progress, attendance, and achievements.
- Organized special events such as tournaments or demonstrations to promote the sport of karate.
- Researched new training techniques and methods to enhance program delivery.
- Instructed students on self-defense techniques in a safe environment.
- Advised parents on appropriate ways to support their children's development in martial arts.
- Created lesson plans that incorporated physical conditioning exercises with martial arts drills.
- Assessed student skill level and modified instruction accordingly.
- Monitored student behavior during class sessions to ensure safety regulations were followed.
- Served as a mentor for younger instructors within the dojo setting.
- Facilitated team building exercises designed to increase camaraderie between students.
Education
Masters in Education - Early Childhood Special Education
SUNY Buffalo State
Buffalo, NY05-2028
High School Diploma -
Depew High School
Depew, NY06-2023
Skills
- Sales Support
- Customer Service
- File Management
- Verbal and written communication
- Prioritization and time management
- Organization
- Upselling
- Excellent communication skills
- Building rapport
- Goal-Oriented
- Service-oriented
- Time Management
- Teamwork and Collaboration
- Problem-solving skills
- Experience with fast-paced environments
Timeline
Secretary
Big Moes Tires
11.2022 - Current
Detail Technician/Salesperson
Delta Sonic Car Wash Systems
02.2021 - Current
Karate Instructor
Bill Adams Martial Arts
04.2018 - 06.2021
Masters in Education - Early Childhood Special Education
SUNY Buffalo State
High School Diploma -
Depew High School