Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Pamponet

San Diego,CA

Summary

Dynamic professional with solid experience in customer service at Toast Catering. Reliable and efficient team player with a proven ability to optimize workflows. Highly adaptable and an effective communicator, committed to ensuring customer satisfaction.

Overview

14
14
years of professional experience

Work History

Server

Toast Catering
San Diego, CA
11.2024 - Current
  • Delivered exceptional customer service by efficiently managing dining experiences and addressing guest needs.
  • Collaborated with kitchen staff to ensure timely food preparation and presentation for events.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
  • Assisted in training new servers on menu items, service protocols, and customer interaction techniques.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Managed inventory of dining supplies to prevent shortages during service.

Driver

Amazon Flex
San Diego, CA
12.2020 - 11.2025
  • Delivered packages efficiently while adhering to safety guidelines and traffic regulations.
  • Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
  • Maintained accurate logs of deliveries and vehicle inspections for compliance purposes.
  • Adapted to changing schedules and priorities, ensuring timely completion of all assigned tasks.
  • Delivered goods and products to customer on time and in excellent condition.

Personal Shopper

Instacart
San Diego, CA
10.2018 - 11.2023
  • Assisted customers in selecting products based on preferences and dietary needs.
  • Executed timely order fulfillment while ensuring accuracy in product selection.
  • Adapted quickly to changes in customer demands and inventory availability.
  • Collaborated with team members to optimize shopping routes for efficiency.
  • Resolved customer inquiries regarding orders and product substitutions effectively.

Early Childhood Teacher

Casa Da Criança
São Paulo, Brazil
01.2012 - 07.2018
  • Developed engaging lesson plans aligned with early childhood education standards.
  • Fostered nurturing classroom environment that promoted social and emotional development.
  • Implemented individualized instruction to accommodate diverse learning needs.
  • Collaborated with parents and guardians to support children's educational progress.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

Bachelor of Science - Bachelor’s Degree in Education

Universidade Nove De Julho
São Paulo, Brazil

Skills

  • Customer service
  • Punctual
  • Efficiency
  • Fast learner
  • Reliable
  • Flexible

Languages

Portuguese
Native or Bilingual
English
Limited Working
Spanish
Elementary

Timeline

Server

Toast Catering
11.2024 - Current

Driver

Amazon Flex
12.2020 - 11.2025

Personal Shopper

Instacart
10.2018 - 11.2023

Early Childhood Teacher

Casa Da Criança
01.2012 - 07.2018

Bachelor of Science - Bachelor’s Degree in Education

Universidade Nove De Julho
Jessica Pamponet