Jessica Parent
Keene,NH
Summary
Highly skilled with experience in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests
Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
Lindy's Diner
Keene, NH
04.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Proficient on POS - Toast
- Worked in kitchen as needed / Line cook
- Provided exceptional service to high volume of daily customers.
Head Steward
American Legion Post 4
Keene, NH
08.2020 - 07.2022
- Building solidarity and promoting relationships among memebers
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Organized special events such as banquets or receptions.
- Maintained records of personnel, ordering, inventory, and sanitation activities.
- Provided exemplary customer service at all times while interacting with patrons.
General Manager
The summit Athletic Center
Keene, NH
04.2019 - 07.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Worked with clients on on one and in large classes of various ages
Manager
Joe Peanuts House of Wings
Keene, NH
01.2016 - 08.2018
- Interview/hire staff
- Scheduling of front of house
- Created Social Media presence to improve marketing
- Responsible for liquor purchasing and inventory
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
Associate of Science - Hospitality Administration And Management
Becker College
Leicester, MA01-1992
National Council On Strength And Fitness
Skills
- Beverage Preparation
- Food Running
- High-Volume Dining
- Quality Control
- Dining Customer Service
- Point of Sale (POS) System Operations
- Liquor, Wine, and Food Service
Timeline
Server
Lindy's Diner
04.2022 - Current
Head Steward
American Legion Post 4
08.2020 - 07.2022
General Manager
The summit Athletic Center
04.2019 - 07.2020
Manager
Joe Peanuts House of Wings
01.2016 - 08.2018
Associate of Science - Hospitality Administration And Management
Becker College
National Council On Strength And Fitness