Jessica Paulaski
Augusta,GA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
11
11
years of professional experience
Work History
Sales Associate
Goody Two Shoes
11.2020 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cryptologic Technician (Interpretive)
United States Navy, USN
10.2013 - 06.2018
- Streamlined communication processes, implementing new protocols that increased operational efficiency.
- Maintained strong working relationships with partner agencies, fostering collaboration on critical national security initiatives.
- Led a team of junior analysts in the successful completion of high-priority intelligence missions.
- Maintained strict confidentiality of information.
- Managed sensitive information databases, ensuring secure access and proper handling of classified material.
- Supported mission success by maintaining a high degree of professionalism and adhering to strict security protocols while handling sensitive information.
- Assisted with the development of specialized software tools that increased productivity and accuracy within the workplace.
- Contributed to the improvement of language training programs by providing feedback on course content and teaching methods based on personal experience within the field.
- Logged information for reporting purposes.
- Performed quality control checks on translated materials to ensure consistency and adherence to established guidelines.
Education
Farsi
Defense Language Institute
Monterey, CA03.2015
High School Diploma -
Westosha Central High School
Salem, WI06.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Store Opening and Closing
- Flexible Schedule
- Verbal/written communication
Animal Foster/Shelter Volunteer
For the last two years, I've assisted in trapping, spaying/neutering, and releasing feral cats. I've also fostered four mother cats and assisted them in raising their kittens and adopting them and their kittens out. In addition, I've aided other fosters in adopting out their foster cats and cared for them in the cat room at a local pet store. Finally, over the course of those two years, I've learned how to administer vaccines, medication, microchips, and cared for hospice kittens.
Languages
Persian
Professional Working
French
Limited Working
German
Limited Working
Timeline
Sales Associate
Goody Two Shoes
11.2020 - 04.2024
Cryptologic Technician (Interpretive)
United States Navy, USN
10.2013 - 06.2018
Farsi
Defense Language Institute
High School Diploma -
Westosha Central High School