Courteous, loyal, and dependable employee and punctual. Currently learning how to tattoo and interested in pursuing real estate certification. I’m skilled in managing complete services and dedicated to exceeding expectations. Possesses excellent knowledge of inbound and outbound calls and effectively communicates with customers and colleagues. Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Hi, I’m
Jessica Perez
Las Vegas,NV
Summary
Overview
8
years of professional experience
Work History
Cox Communications
Sales Representative
08.2023 - 10.2024
Job overview
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Built relationships with customers and community to promote long term business growth.
Align med mri
Front Desk Receptionist
01.2023 - 05.2023
Job overview
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Westgate Las Vegas Resort & Casino
Housekeeping Room Attendant
09.2021 - 06.2022
Job overview
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
In Touch Media Group
Representative
07.2022 - 01.2023
Job overview
- Answered questions and resolved concerns for customer support.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Established relationships with existing customers to promote new product or service opportunities.
- Built relationships, earning client trust through listening to drive sales.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Seven Hills Behavioral hospital
Housekeeper
09.2020 - 08.2021
Job overview
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Communicated with customers about requests for additional supplies or cleaning services.
Ruby has fulifillment
Warehouse Order Picker
08.2019 - 01.2020
Job overview
- Used handheld scanners to key in data for packages.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Used RF scanner to pick items from bins and complete orders.
- Reported damaged products or safety hazards to immediate supervisor.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
Henderson Hospital
Housekeeping Team Leader
04.2017 - 07.2019
Job overview
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
- Communicated with maintenance team on damages to repair.
- Reported damage or theft of hotel property to management.
Wilson Leather, Las Vegas , NV
Sales Associate
08.2016 - 01.2017
Job overview
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Worked well in a team setting, providing support and guidance.
Education
Del Sol Academy Of The Performing Arts Las Vegas, NV
High School Diploma
06.2017
University Overview
Skills
- Customer Service
- Reliable and Punctual
- Prioritization and Time Management
- Microsoft Office
- Telephone demeanor
- Communication
- Inbound/ outbound calls representative
- Alternative computer skills
- Casino background
- Customer Relationship Building
- Sales closing
- Sales strategy development
- Client Service
- Product and service knowledge
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Cox Communications
08.2023 - 10.2024
Front Desk Receptionist
Align med mri
01.2023 - 05.2023
Representative
In Touch Media Group
07.2022 - 01.2023
Housekeeping Room Attendant
Westgate Las Vegas Resort & Casino
09.2021 - 06.2022
Housekeeper
Seven Hills Behavioral hospital
09.2020 - 08.2021
Warehouse Order Picker
Ruby has fulifillment
08.2019 - 01.2020
Housekeeping Team Leader
Henderson Hospital
04.2017 - 07.2019
Sales Associate
Wilson Leather
08.2016 - 01.2017
Del Sol Academy Of The Performing Arts
High School Diploma
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