Jessica Perez
Garfield
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Le Pain Quotidian
Garfield
04.2020 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Managed multiple tables efficiently while ensuring customer satisfaction.
- Collaborated with kitchen staff to deliver timely food and beverage orders.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer payments accurately using point-of-sale systems.
- Assisted in training new staff on service protocols and menu knowledge.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Habilitation Specialist
NYFAC
Ridgewood
01.2016 - 01.2019
- Collaborated with families to enhance client communication and social skills.
- Implemented behavioral strategies to promote positive interactions among clients.
- Monitored client progress and adjusted plans based on observed behaviors.
- Actively participated in Quality Improvement initiatives aimed at improving service delivery outcomes.
- Implemented interventions designed to reduce challenging behaviors and increase adaptive skills.
- Provided habilitation services, such as behavior management, communication training and leisure activities.
- Supported patients in crisis prevention, intervention and resolution.
Server
Moonstruck Diner
New York
08.2011 - 06.2014
- Provided attentive service to guests in a fast-paced dining environment.
- Managed multiple tables efficiently while ensuring customer satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
Server
Cosmopolitan Cafe
New York
02.2009 - 07.2011
- Provided attentive service to guests in a fast-paced dining environment.
- Managed multiple tables efficiently while ensuring customer satisfaction.
- Handled guest inquiries and resolved issues promptly to enhance experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
The Soda Shop
New York
11.2007 - 08.2009
- Provided attentive service to guests in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Babysitter
Clara Vera
New York
05.2005 - 11.2006
- Supervised children during playtime and structured activities.
- Maintained a safe and clean environment for children.
- Communicated effectively with parents regarding schedules and needs.
- Assisted with homework and supported academic growth of children.
- Managed various household tasks to support family needs.
- Assisting with meals, snacks, and bedtime routines for the children.
- Engaging in age-appropriate activities like reading stories or playing games.
Education
Some College (No Degree) - Medical Assistant
New York School For Medical And Dental Assistant
Long Island City, NYSkills
- Strong work ethic
- Exceptional customer service
- Calm demeanor
- Effective customer upselling
- Positive guest interactions
- Positive and professional
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
Certified Medical Assistant
CPR Certified
Timeline
Server
Le Pain Quotidian
04.2020 - Current
Habilitation Specialist
NYFAC
01.2016 - 01.2019
Server
Moonstruck Diner
08.2011 - 06.2014
Server
Cosmopolitan Cafe
02.2009 - 07.2011
Server
The Soda Shop
11.2007 - 08.2009
Babysitter
Clara Vera
05.2005 - 11.2006
Some College (No Degree) - Medical Assistant
New York School For Medical And Dental Assistant