Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Pettus

Charlotte,NC

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Patient Care Coordinator

Tryon Medical Partners
Charlotte, NC
07.2023 - 02.2024
  • Scheduled evaluations and procedures for patients.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Received and routed care team messages and documents to appropriate staff.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Explained policies, procedures and services to patients.

Manage Care Coordinator

Tyron Medical Partners
Charlotte, NC
02.2023 - 07.2023
  • Communicate between medical facilities, insurance companies and patients.
  • Responsible for ensuring that medical service are authorized.
  • Manage health records and making sure all services and requests are properly documented.
  • Maintain financial and patients records for procedures are documented correctly.
  • Submitting prior authorization for all Radiology, Upper endoscopy and Colonoscopy.

Patient Service Specialist

Tryon Medical Partners
Charlotte, NC
09.2021 - 02.2023
  • Provided assistance with completing paperwork, such as insurance forms and medical history.
  • Documented and managed patient information in computer system.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Referred patients to appropriate professionals and services.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Answered patient questions and fielded complaints to resolve issues.
  • Greeted patients upon arrival and verified patient information.
  • Maintained knowledge of current insurance requirements for billing purposes.
  • Collected co-pays at time of visit according to office policy.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Reviewed outstanding balances on accounts regularly to ensure accuracy.
  • Ran credit card batches and balanced deposits on daily basis.

School Bus Driver

Charlotte Mecklenburg School System
Charlotte, NC
09.2013 - 08.2021
  • Operated bus safety lighting to increase safety during bus stop boarding and departing.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Ensured safety of students by following all traffic laws and regulations.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Inspected student's passes prior to boarding the bus.
  • Reported inappropriate and disruptive student behaviors to school administration.
  • Assisted with loading and unloading of passengers as needed.
  • Followed schedules and routes to maintain timely arrivals and departures.

Consumer Service Representative

Convergys
Charlotte, NC
02.2010 - 08.2013
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Led on- and off-site customer support teams across multiple time zones.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Updated databases with new and modified customer data.
  • Contacted customers about potential service upgrades, new gps services and account changes.
  • Resolved customer disputes by providing appropriate solutions and alternatives within the time limits.

Education

High School Diploma -

East Mecklenburg High School
Charlotte, NC
06-2009

Skills

  • Filing and Recordkeeping
  • Payment Collection
  • Appointment Scheduling
  • Organizational Standards
  • Office Administration
  • Insurance Practices
  • Patient Flow Management
  • Patient Care Coordination
  • Insurance Verification
  • Healthcare Operations
  • Medical Data Collection
  • New Hire Training
  • Scheduling
  • ICD-9 Coding Experience
  • Medical Records Management
  • Medical Billing
  • CPT Coding
  • Scheduling Tests and Procedures

Accomplishments

  • Employee Of The Month
  • Best Attendance

Timeline

Patient Care Coordinator

Tryon Medical Partners
07.2023 - 02.2024

Manage Care Coordinator

Tyron Medical Partners
02.2023 - 07.2023

Patient Service Specialist

Tryon Medical Partners
09.2021 - 02.2023

School Bus Driver

Charlotte Mecklenburg School System
09.2013 - 08.2021

Consumer Service Representative

Convergys
02.2010 - 08.2013

High School Diploma -

East Mecklenburg High School
Jessica Pettus