Jessica Phillips
Rocky Mount,NC
Summary
A dedicated team player, committed to providing high-quality support and excellent problem-solving skills to all organizational levels. A self-motivated and organized professional skilled in completing multiple tasks and details to achieve project goals.
Overview
17
17
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
02.2018 - Current
- Threat Detection Governance Board Member
- Network Intelligence Officer: Ensures all Security Personnel receive the most up-to-date information on threats to aviation.
- Coach: Helps train new hires in threats to aviation and teaches Standard Operation Procedures.
- Safety Action team: Ensures all Security Personnel and Passengers are in a safe environment to work and travel without injury.
- Ensure the safety of all passengers and threats to aviation.
- Passenger Support Specialist: This includes assisting passengers with special needs through the airport to ensure they reach their gate stress-free.
HUB Delivery Driver and Weekend Manager
O’Reilly Auto Parts, Inc.
10.2015 - 08.2017
- Ensured all deliveries were met in a timely and efficient manner.
- Responsible for maintenance of vehicles upkeep.
- Coordinated both incoming and outgoing automotive parts.
- Organize and maintain company inventory.
In-Home Childcare
10.2014 - 10.2015
- Provides Weekday care for children and infants (as young as 4 months old)
- Plans and coordinates activities, meals, and homework assistance
- Communicative and responsive to parental requirements
- Helped improve upon the development of children in personal growth and learning.
Retail Parts Professional Manager
Advance Auto Parts, Inc.
02.2013 - 10.2014
- Organized, maintained, and replenished inventory
- Responsible for daily register accuracy and reporting.
- Controlled corporate resources, including personnel, their activities, and adherence to company expectations.
- Coordinated both incoming and outgoing automotive parts through varied methods.
- Scheduled employee hours weekly to maintain a proper staff-to-customer ratio.
Staff Leader
Carmike Cinemas
12.2007 - 02.2013
- Organized inventory to exceed company standards.
- Responsible for the daily activities of subordinates.
- Excelled at customer service and satisfaction.
- Responsible for handling customer disputes and issues.
- Maintained a higher level of employee discipline and performance than company standards.
- Ensured the safety of patrons through constant vigilance and security measures.
Education
MS Clinical Counseling- Addiction and Rehabilitation -
East Carolina University
Greenville, North Carolina, United States05.2026
BS Psychology- Clinical Counseling - undefined
Methodist University
12.2023
Associates in Arts - undefined
Wilson Community College
05.2013
Skills
- Team Development
- Exceptional interpersonal skills
- A passion for learning and problem-solving
- Stress Tolerance
- Strong organizational and analytical skills
- Behavioral observations
- De-Escalation Techniques
- Integrity and Honesty
- Procedure Implementation
Honorsandawards
- 2022- Psi Chi Honor Society- President
- 2023 National Society of Leadership and Success
Timeline
Transportation Security Officer
Department of Homeland Security
02.2018 - Current
HUB Delivery Driver and Weekend Manager
O’Reilly Auto Parts, Inc.
10.2015 - 08.2017
In-Home Childcare
10.2014 - 10.2015
Retail Parts Professional Manager
Advance Auto Parts, Inc.
02.2013 - 10.2014
Staff Leader
Carmike Cinemas
12.2007 - 02.2013
BS Psychology- Clinical Counseling - undefined
Methodist University
Associates in Arts - undefined
Wilson Community College
MS Clinical Counseling- Addiction and Rehabilitation -
East Carolina University