Jessica Phillips
Millennium Physician Group
Port Charlotte,FL
6
years of professional experience
Proactive professional with a strong background in customer service and administrative support. Skilled in team collaboration and office organization, contributing to effective workflows and improved patient satisfaction.
Work History
Front Desk Receptionist
4 Years 3 Months- Managed appointment scheduling using electronic health record systems to optimize office flow.
- Processed patient inquiries, providing timely information and resolving issues efficiently.
- Maintained an organized front desk area, ensuring readiness for daily operations and patient interactions.
- Scheduled, coordinated and confirmed appointments and meetings.
- Implemented improved check-in processes, reducing patient wait times and enhancing overall satisfaction.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Home Health Aide
6 Months- Monitored client health conditions, reporting changes to healthcare team for timely interventions.
- Assisted clients with medication management, ensuring adherence to prescribed schedules and dosages.
- Provided compassionate personal care to clients, assisting with daily living activities and mobility support.
- Developed strong relationships with clients, fostering trust and enhancing overall well-being and comfort.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Front Desk Receptionist
1 Year 9 Months- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma
Skills
Customer service
Telephone etiquette
Data entry
Scheduling
Call handling
Attention to detail
Time management
Problem-solving skills
Team collaboration
Sensitive information handling
Guest relations
Hospitality services
Timeline
Front Desk Receptionist
Millennium Physician Group
07.2022 - CurrentRead More
Home Health Aide
Brightstar Healthcare
01.2022 - 07.2022Read More
Front Desk Receptionist
Four Points Hotel
04.2020 - 01.2022Read More
Port Charlotte High School
High School Diploma
Read More