Jessica Phippen
Coon Rapids
Summary
Dedicated and dependable professional with over 10 years' experience in customer service and data entry, 7+ years as an in-home childcare provider and small business owner, and 4+ years as a Clubhouse Operations Associate. Proven ability to deliver exceptional customer service, manage daily operations, multitask in fast-paced environments, and build positive relationships with clients and guests. Strong organizational, communication, and problem-solving skills with a commitment to efficiency, professionalism, and attention to detail.
Overview
17
17
years of professional experience
Work History
Clubhouse Operations Associate
Coon Rapids Golf Course
Coon Rapids
05.2023 - Current
- Manage daily clubhouse operations and provide excellent customer service.
- Assist golfers with questions and ensure a positive guest experience.
- Check in members and guests for golf services and process payments.
- Bartend and serve drinks and food.
- Restock inventory and maintain a clean and organized clubhouse.
Owner/Operator
Jess's Daycare
Coon Rapids
08.2019 - Current
- Manage end-to-end operations: enrollment, policies, parent communication, scheduling, meal planning, and daily activity planning aligned with early childhood best practices.
- Market services through word-of-mouth and social platforms, manage waitlist, and optimize capacity utilization.
- Coordinate communication with parents and schools, track milestones, provide progress updates, and implement behavior guidance and conflict-resolution strategies.
- Manage bookkeeping, invoicing, and payment tracking while ensuring confidentiality of attendance, incident, and immunization records.
- Provide full-time care for infants through school-age children, maintaining a safe, nurturing, and developmentally appropriate environment.
CSR/Data Entry
National Electronics Warranty
Coon Rapids
03.2009 - 08.2019
- Accurately entered and updated customer, product, and claim data across multiple systems, meeting or exceeding accuracy and speed benchmarks.
- Supported customers via phone and email for warranty claims, product coverage questions, and service dispatch, achieving first-contact resolution.
- Resolved escalations by verifying documentation, setting expectations, and documenting outcomes, ensuring customer satisfaction.
- Researched account histories and coordinated with service providers to schedule repairs, replacements, and follow-ups.
- Generated daily/weekly reports, identified data discrepancies, and implemented process improvements, reducing rework and call-backs.
Education
Associate of Arts - Cosmetology
Professional Cosmetology Institute
Ames, IA 12-2006
Skills
- Customer Service, De-escalation, Active Listening
- Data Entry, CRM Systems, Documentation Accuracy
- Scheduling, Records Management, Compliance
- Business operations
- Teamwork and Problem Solving
- De-escalation
- Active Listening
- Child supervision
- Opening and Closing Procedures
Timeline
Clubhouse Operations Associate
Coon Rapids Golf Course
05.2023 - Current
Owner/Operator
Jess's Daycare
08.2019 - Current
CSR/Data Entry
National Electronics Warranty
03.2009 - 08.2019
Associate of Arts - Cosmetology
Professional Cosmetology Institute