Jessica Pio
Winter Haven
Summary
Processing extensive experience, developing high-performing teams, and implementing strategies that drive organizational growth. Passionate about mentoring and guiding others to achieve greatness, while continuing personal and professional growth.
Overview
10
10
years of professional experience
Work History
Area Location Manager
Freedom Boat Club
Winter Haven
03.2025 - Current
- Led location operations, achieving high member retention rates through effective engagement strategies.
- Prioritized safety performance standards for both members and staff.
- Enhanced financial profitability by managing operational costs and hours efficiently.
- Maintained an organized facility to drive sales conversions.
- Managed fleet operations, ensuring optimal vessel performance and availability.
- Oversaw inventory management processes to maintain adequate supply levels.
Licensed Health Insurance Agent/Supervisor in Training
Bloom Insurance Agency
Remote
08.2021 - 03.2025
- Managed a team of 90 agents, providing coaching through live call monitoring.
- Developed schedules and trained new employees to enhance team performance.
- Provided tailored insurance solutions to clients based on their specific needs.
- Educated clients on various insurance products, including policy terms and conditions.
- Processed policy changes and renewals accurately and efficiently.
- Utilized CRM software to track leads and manage client information.
Ophthalmology Technician
Lakeland Eye Clinic
Lakeland
08.2015 - 07.2021
- Assisted ophthalmologists with diagnostic tests and surgical procedures.
- Maintained accurate patient records and updated electronic medical records.
- Provided preoperative education to patients prior to eye surgeries.
- Operated various diagnostic equipment, demonstrating technical proficiency.
- Educated patients on ocular disease and preventive measures.
- Communicated complex medical information clearly to patients.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05-2012
Skills
- Microsoft Powerpoint, Word, Excel, Sales Force, Scribe Expertise, Payment Administration, Prescription Refills, Refractometry, Insurance Sales, Next-Gen, EyeMD, Fleetio, Onboarding Experience, Qualtrics, Microsoft Teams, Zoom
Certifications & Licenses
- NASBLA Boater Safety Card
- Oil Spill & Livery Certified
- 2-40 Health Insurance License
- Phlebotomy Certification
Timeline
Area Location Manager
Freedom Boat Club
03.2025 - Current
Licensed Health Insurance Agent/Supervisor in Training
Bloom Insurance Agency
08.2021 - 03.2025
Ophthalmology Technician
Lakeland Eye Clinic
08.2015 - 07.2021
High School Diploma -
Lake Region High School