Jessica Powell
Brookings,OR
Summary
Adept at managing high-stress situations and ensuring effective communication, I excel at Curry County Sheriff's Office by coordinating emergency responses with precision. My expertise in computer-aided dispatch systems and Microsoft Systems, coupled with exceptional active listening skills, significantly enhanced operational efficiency and team collaboration. Proven track record of maintaining efficient office operations and a computer-literate professional that can adapt quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and quick typing.
Overview
12
12
years of professional experience
Work History
Communications Deputy
Curry County Sheriff's Office
Gold Beach, OR
06.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Assisted callers in emergency situations with appropriate information and support.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored all jail and courthouse surveillance cameras to ensure security of the building.
Commercial Driver
AutoZone
Brookings, OR
03.2022 - 05.2022
- Delivered auto parts to local commerical auto shops.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
- Removed and unloaded packages for customer deliveries, using extreme care to avoid damage to goods.
- Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Between deliveries, would work as cashier or assist with stocking the store.
Office Assistant
American Foam Experts
Galt, CA
10.2020 - 01.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed and managed employee timecards using a semi-automated payroll process.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Monitored and tracked budgets and expenses.
- Input data into spreadsheets and databases.
- Scheduled roofing projects and inspections throughout the San Francisco Bay.
- Traveled and operated a company vehicle to complete roof inspection with city inspectors.
Server
Squeeze Burger
Galt, CA
02.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Math Specialist
Galt Joint Union Elementary School District
Galt, CA
08.2019 - 03.2020
- Provided targeted support to struggling learners through individualized instruction and progress monitoring.
- Improved students' problem-solving abilities by incorporating real-world math applications into lesson plans.
- Implemented successful intervention strategies for students demonstrating difficulties with math concepts, resulting in significant gains in understanding and achievement.
- Maintained accurate records of student progress and achievement, providing informative feedback to teachers to share with parents during conferences and report card periods.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Mentored students on individual and group basis to help develop math skills.
- Monitored and/or administered math quizzes, exit tickets, and assessment tests for grades 4-6.
- Provided technical support for students on technological devices.
Instructional Assistant
Galt Joint Union Elementary School District
Galt, CA
11.2016 - 10.2019
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Mentored and tutored individual students needing additional help.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Maintained safety and security by overseeing students in recess environments.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
Brand Representative
Hollister.Co
Stockton, CA
07.2015 - 11.2016
- Completed floorsets, filled floor, and rang up customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Provided exceptional customer service to drive satisfaction.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Greeted customers warmly and pleasantly answered inquiries.
- Educated customers on product features and answered questions regarding product use.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
Team Member
Taco Bell
Galt, CA
04.2013 - 06.2015
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Cleaned and organized kitchen, dining and service areas.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Served food and beverages promptly with focused attention to customer needs.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
No Degree - Accounting
Southwestern Oregon Community College
Coos Bay, ORBasic Certificate - Certified Communicator
Oregon DPSST
Salem, OR08-2023
Basic Certificate - Certified Emergency Medical Dispatcher
Oregon DPSST
Salem, OR08-2023
High School Diploma -
Liberty Ranch High School
Galt, CA06-2015
Skills
- Typing speed
- Prioritization and Time Management
- Data entry
- Memory retention
- Patience and tolerance
- Information gathering
- Geographical expertise
- Teamwork and collaboration
- Active listening
- Stress tolerance
- Customer service
- Computer skills including Microsoft Word, Microsoft Excel, Computer-Aided Dispatch Systems, Quickbooks and email
Timeline
Communications Deputy
Curry County Sheriff's Office
06.2022 - Current
Commercial Driver
AutoZone
03.2022 - 05.2022
Office Assistant
American Foam Experts
10.2020 - 01.2022
Math Specialist
Galt Joint Union Elementary School District
08.2019 - 03.2020
Server
Squeeze Burger
02.2019 - 10.2020
Instructional Assistant
Galt Joint Union Elementary School District
11.2016 - 10.2019
Brand Representative
Hollister.Co
07.2015 - 11.2016
Team Member
Taco Bell
04.2013 - 06.2015
No Degree - Accounting
Southwestern Oregon Community College
Basic Certificate - Certified Communicator
Oregon DPSST
Basic Certificate - Certified Emergency Medical Dispatcher
Oregon DPSST
High School Diploma -
Liberty Ranch High School