Overview
Work History
Education
Skills
About Me
Certification
Timeline
Generic

Lillian Thomas

Siloam Springs,AR

Overview

4
4
years of professional experience
1
1
Certification

Work History

Public Safety Communications Specialist

CITY OF SILOAM SPRINGS
10.2022 - Current
  • Efficiently operate emergency and non-emergent Police, Fire, EMS as well as 911 equipment
  • Handle sensitive information and maintain the security of the facility by monitoring incoming and outgoing persons
  • Operate ACIC/NCIC computer system, by receiving and enter information into the system, ensuring the files have the correct information, are secure and up to date
  • Ensure other files are secure and correct as well
  • Transmit and receive messages between city departments, our department and other law enforcement agencies
  • Provide exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.


Infant/Toddler Teacher

Woodland Academy
07.2022 - 09.2024
  • Assisted the Infant and Toddler Teacher, with 10 infants and a different number of toddlers each day, ensured they were given responsive care throughout the day as well as engaged in many activities
  • Kept logs of feedings and changes
  • Floated between other classrooms that needed assistance
  • Ensured the facility (each classroom, restroom, and all floors.) was clean each day before leaving
  • Kept parents updated on their child's care

Camp Counselor

Camp Acacia
06.2022 - 07.2022
  • Worked with children with disabilities of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Assisted with daily operations, ensuring smooth functioning of the summer camp program.
  • Supported camper growth and development through active engagement in various educational activities.

Restaurant Hostess

28 Springs
04.2021 - 08.2021
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, and inform of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Smoothie Artist

Tropical Smoothie Cafe
07.2020 - 09.2020
  • Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
  • Developed loyal customer base through friendly interactions and consistent high-quality service.
  • Demonstrated adaptability by quickly learning new recipes or processes introduced by the company to meet evolving customer preferences.
  • Streamlined order processing for faster service, effectively multitasking between taking orders, blending ingredients, and handling payments.

Education

High school - Medical CTE completion, ACT Work Force Readiness

Siloam Springs High School
Siloam Springs, AR
05.2022

Skills

  • Time management
  • Communication skills
  • Clerical skills
  • Phone Etiquette
  • Typing
  • Organizational Skills
  • Active Listening
  • Computer Skills
  • Typing Speed
  • Stress Tolerance
  • File Management
  • Ability to work under pressure
  • Critical Thinking

About Me

Hi! My name is Lillian, but most know me by Lilly. I am so thrilled that you have decided to take a look at my resume. I figure you are here to get to know a tad about me, so let me tell you! I was born in Hope, Arkansas and lived in SW arkansas until June of 2018. My mom moved us up to NWA for better opportunities, and man, was she right! I graduated from the Siloam Springs High School in May of 2022 with a completion in Career Technical Education of the Medical field, as a certified first responder, and with BLS, AED, and CPR certifications. I was a football manager throughout most of my high school career as well. At midnight on my 18th birthday, I was submitting my application to the Siloam Springs Police Department as a step to start my career as a Public Safety Communications Specialist. I absolutely love everything about the job; it's fast paced,no day is the same, and I am protecting and serving my community by being their calm voice, as well as sending them assistance in what could be their absolute worst moment. It is so rewarding in all of the right ways! However, my free time consists of activities that are quite the opposite, quiet. I love to read, be in nature, and spend time with my family. Hiking has also been a new found activity of mine now that the weather is cooling off some...but who really knows, I am living in Arkansas!

Certification

  • EMD Certification, APCO International (Association of Public-Safety Communications, 2024 September
  • Basic Telecommunicator Certification, ALETA (Arkansas Law Enforcement Training Academy), 2023 August
  • ACIC/NCIC Advanced Certification, Arkansas Crime Information Center, 2023 July
  • CPR, AED, and BLS Certification, American Red Cross, 2024 Feb.

Timeline

Public Safety Communications Specialist

CITY OF SILOAM SPRINGS
10.2022 - Current

Infant/Toddler Teacher

Woodland Academy
07.2022 - 09.2024

Camp Counselor

Camp Acacia
06.2022 - 07.2022

Restaurant Hostess

28 Springs
04.2021 - 08.2021

Smoothie Artist

Tropical Smoothie Cafe
07.2020 - 09.2020

High school - Medical CTE completion, ACT Work Force Readiness

Siloam Springs High School

Similar Profiles

CREATE PROFILE
Lillian Thomas