Jessica Pratt
Friendswood,United States
Summary
Dynamic sales professional with a proven track record at REI Co-op, excelling in customer service and relationship building. Recognized for exceeding sales targets and enhancing client satisfaction through expert product knowledge. Strong teamwork and problem-solving skills drive success in fast-paced environments, fostering positive customer experiences and expanding business opportunities.
Overview
6
6
years of professional experience
Work History
Sales Associate
REI Co-op
08.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Senior Sales Specialist
REI Co-op
05.2021 - 05.2023
- Collaborated with cross-functional teams to develop customized solutions for key accounts, enhancing customer satisfaction.
- Exceeded quarterly sales targets through effective territory management and relationship building.
- Established credibility as a trusted advisor, providing expert product knowledge and industry insights to clients.
- Expanded customer base by identifying new business opportunities and conducting targeted prospecting efforts.
- Mentored junior sales staff, sharing best practices for lead generation, prospecting, and closing techniques.
- Spearheaded initiatives to form processes for setting up and executing in-store classes.
Barista
Dunn Brothers Coffee
05.2019 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Education
Environmental Science
San Jacinto Community College
HoustonSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
Timeline
Senior Sales Specialist
REI Co-op
05.2021 - 05.2023
Sales Associate
REI Co-op
08.2020 - Current
Barista
Dunn Brothers Coffee
05.2019 - 08.2020
Environmental Science
San Jacinto Community College
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