Jessica Pruette
Pennsville Township
Summary
Dedicated front desk receptionist with a strong focus on customer service, appointment scheduling, and call management. Proven ability to enhance customer satisfaction and maintain a welcoming environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
C & H Disposal
Pennsville Township
02.2026 - 06.2026
- Organized and maintained front desk area, ensuring a professional and welcoming presentation.
- Assisted customers with service inquiries, promptly resolving issues to improve customer satisfaction.
- Managed incoming phone calls, efficiently routing to departments to enhance communication flow.
- Coordinated mail deliveries and handled outgoing correspondence in a timely manner.
Eye Technician
Delaware Eye Care Center
Newark
09.2025 - 02.2026
- Performed comprehensive eye exams, including refractions and contact lens fittings.
- Conducted preliminary eye exams for patients using specialized diagnostic equipment.
- Educated patients on proper eye care practices and contact lens usage.
- Collaborated with optometrists to ensure smooth patient flow during examinations.
- Provided customer service to clients in selecting appropriate eyeglasses or contact lenses that best fit their lifestyle needs.
- Provided exceptional customer service to enhance patient experience at the clinic.
- Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.
- Reviewed insurance claims forms for accuracy prior to submission.
Front Desk Receptionist
Simon Eye Associates
Newark
09.2023 - 01.2025
- Welcomed customers at the entrance, creating a friendly environment.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted customers with service inquiries, resolving issues to enhance satisfaction.
- Scheduled appointments and maintained the office calendar efficiently.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming phone calls and routed them to relevant departments.
- Maintained confidentiality of sensitive information in daily operations.
- Processed payments accurately, ensuring customers received correct receipts and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Some College (No Degree) - General Studies
Salem Community College
New Jersey Skills
- Front desk operations
- Customer service
- Appointment scheduling
- Call management
- Payment processing
- Document management
- Office management
- Communication skills
- Work prioritization
- Multi-line telephone systems
Timeline
Front Desk Receptionist
C & H Disposal
02.2026 - 06.2026
Eye Technician
Delaware Eye Care Center
09.2025 - 02.2026
Front Desk Receptionist
Simon Eye Associates
09.2023 - 01.2025
Some College (No Degree) - General Studies
Salem Community College