Jessica Pulsipher
Nunica,MI
Summary
I’ve had 20 years of restaurant experience and I’ve worked anywhere from semi fine dining to fast pace corporate restaurants. I’m very good at connecting with customers and resolving any issues they may have. I pre bus my tables to make sure the customers are getting the best experience possible. I can keep up on drink refills and I’m willing to jump in and help wherever I’m needed.
Overview
21
21
years of professional experience
Work History
Shipt Shopper
Shipt
Muskegon, MI
10.2020 - Current
- Maintain cleanliness of shopping bags and totes during each shift.
- Meet deadlines for assigned tasks while maintaining high standards of work quality.
- Provide excellent customer service throughout the delivery process.
- Demonstrate knowledge of various store layouts and locations.
- Handle special requests from customers such as substitutions or additional items.
- Safely transport goods from store to customer's home in a timely manner.
- Process returns as needed while adhering to company guidelines.
- Inspect expiration dates on products before delivering them to customers' homes.
- Remain organized throughout shifts by managing multiple orders at once.
- Accurately read and follow customer order instructions.
- Communicate efficiently with customers about their orders.
- Satisfied customers with quick, accurate service under tight deadlines.
Server Trainer
Applebee's Neighborhood Grill & Bar
Muskegon, MI
12.2011 - 05.2021
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Worked directly with servers for more than 4 shifts during training process.
- Calculated charges, issued table checks and collected payments from customers.
- Coached staff members on best practices for optimizing server performance levels.
- Reviewed technical manuals and documents prior to classes starting.
Server
Double JJ Resort
Rothbury, MI
07.2003 - 07.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Montague High School
Montague, MI05-2005
Skills
- Exceptional customer service
- Ability to take orders and enter them into the computer system in a timely manner
- Bartending
- Able to read the room and can easily tell if the customer has a issue
- Able to resolve customer's issue in a timely and pleasant manner
- Able to make sure things are stocked for success
- Team player-wiling to help anywhere I’m needed
- Stress Tolerance
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Mobile ordering understanding
Timeline
Shipt Shopper
Shipt
10.2020 - Current
Server Trainer
Applebee's Neighborhood Grill & Bar
12.2011 - 05.2021
Server
Double JJ Resort
07.2003 - 07.2020
High School Diploma -
Montague High School