Jessica Ramirez Lopez
Newark,NJ
Summary
Dynamic Medical Assistant with extensive experience at Essex Primary Health, excelling in patient care.
Proven ability to enhance patient experiences through exceptional customer service and effective communication. Skilled in electronic medical records management and dedicated to maintaining HIPAA compliance, fostering a welcoming environment for all patients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Essex Primary Health
Belleville, NJ
12.2022 - Current
- Assisted with patient check-in and registration processes to ensure efficient workflow.
- Supported clinical staff by preparing exam rooms and maintaining medical supplies inventory.
- Recorded vital signs and medical histories accurately for comprehensive patient care documentation.
- Performed EKGs
- Administered injections,
- Obtained specimen for urinalysis, strep, influenza, Covid and RSV
- Performed finger stick test to check patient glucose.
- Wound care dressing
- Collaborated with healthcare team members to streamline communication and improve operational efficiency.
- Educate patients about medication management and self administer injections.
- Maintained confidentiality of patient information in compliance with HIPAA regulations to protect privacy rights.
- Checked patient insurance, demographic, and health history to keep information current.
- Complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Lab results retrieval process as per provider request for review
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks
- Scheduled patient appointments and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to provider for review
Certified Medical Assistant
Nj Best Obgyn
Clifton, NJ
09.2020 - 10.2022
- Assisted in patient intake and maintained accurate medical records using EMR systems.
- Administered vaccinations according to prescribed guidelines, enhancing patient care quality.
- Trained new staff members on office procedures and clinical protocols, fostering a collaborative team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor procedures such as Endocervical Biopsy, IUD removal/insertion including preparing and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Medical Assistant
Alpha Health
West Orange, NJ
01.2020 - 03.2020
- Obtained vital signs, chief complaints and medication review
- Performed EKGs, capillary puncture and Udiometry
- Obtained specimens and performed testing for urinalysis, strep and influenza
- Prepared and administered injections
- Cleaned and prepped exam rooms
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
No Degree - Human Resources Development
Essex County College
Newark, New Jersey, NJGraduate Certificate - Medical Assistant
Fortis Institute
Wayne, NJ12.2019
High School Diploma -
Barringer High School
Newark, NJ06.2010
Skills
Medical office procedures
Wound care
Escorted patients to exam room charted vitals signs and chief complaints
Administered injections
Patient check-in and check-out
Patient scheduling
Patient registration
Electronic medical records
HIPAA guidelines
Medical terminology
Appointment scheduling
Payment collection
EMR / EHR
Patient callbacks
Co-payment collection
Teamwork and collaboration
Certification
Certified Medical Assistant
- National Healthcare Association (NHA)
Certificate of Training
- Safety Orientation
- Workplace Bloodborne Pathogens
- Basic Life Support provider (BLS)
Languages
English
Elementary
Spanish
Elementary
Timeline
Medical Assistant/Receptionist
Essex Primary Health
12.2022 - Current
Certified Medical Assistant
Nj Best Obgyn
09.2020 - 10.2022
Certified Medical Assistant
Alpha Health
01.2020 - 03.2020
No Degree - Human Resources Development
Essex County College
Graduate Certificate - Medical Assistant
Fortis Institute
High School Diploma -
Barringer High School