Jessica Rampersaud
Birdsnest,VA
Summary
Meticulous administrative assistant with excellent organizational skills, the ability to juggle multiple tasks while maintaining attention to detail, experience with payroll and taxes and a strong background in customer service and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Personal Assistant
Ferebee Enterprises, Inc.
Birdsnest, VA
12.2023 - Current
- Screened telephone calls and inquiries and directed as appropriate.
- Organize, maintain and update physical and digital files
- Create and process invoices.
- Perform heavy and light duty towing and recovery operations.
- Coordinated effectively at accident sites to mitigate risks and ensure safety.
- Organized transportation logistics for clients and cargo.
- Ensured accurate documentation of vehicle service records.
- Managed inventory records for available vehicles.
Quality Control
Ferebee Endeavors LLC
Birdsnest, VA
01.2021 - Current
- Operate range of heavy equipment with basic skill and efficiency to complete lot clearings, tree removals, various types of fencing, driveway installation and rejuvenation, house pad preparation and foundations.
- Load, haul, and dispose of dirt, construction debris, or any other material.
- Ensured peak performance of machinery through routine upkeep.
- Manage and maintain business licenses, permits, income, expense, client and inventory databases,
- Order and manage supplies and materials
- Handle client invoicing efficiently and ensure timely payment collection
- Coordinate and update schedules for ongoing and future projects.
Manager
LeSuraj Inc
Belle Haven, VA
01.2011 - 07.2024
- Constant interaction with a diverse group of customers.
- Help customers choose products and/or services to best suit their needs.
- Leader in customer satisfaction, loyalty and retention efforts.
- Resolved customer complaints in a calm and professional manner.
- Processing new customer accounts and maintaining existing customer accounts.
- Implementing changes to accounts and filing relevant documents.
- Maintain and update customer database.
- Inventory management.
- Manage and maintain vendor relations.
- Experienced in handling cash, credit card and debit card transactions.
- Anticipate and meet customer needs efficiently in a fast paced environment.
- Meeting customer expectations in areas such as quality, consistency and value.
Administrative Assistant
Shore Accounting & Tax Service, Inc.
Cheriton, VA
Feb 2017 - 05.2023
- Greet customers and visitors in-person and via telephone calls in a professional manner and provide friendly, knowledgeable assistance.
- Provide clerical support to senior employees, including copying, faxing and file management.
- Correspond with clients through email, telephone and postal mail.
- Answer telephone inquiries from clients, vendors and the public.
- Answer inquiries, address and resolve issues to management personnel to ensure client satisfaction.
- Write professional memorandum, letters and marketing copy.
- Completed daily accounting tasks such as tracking funds, preparing deposits and maintaining accounts.
- Generated and submitted invoices based on financial schedule.
- Prepare and file personal and employee tax forms including income taxes, employment taxes, real estate and property tax.
- Manage and maintain payroll for multiple local businesses and organizations, including reviewing timesheets, determining payroll liabilities for a variety of clients and keeping all payroll databases current.
- Ensure that payroll taxes are submitted on time.
- Remedy payroll errors and process payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
Customer Service Associate
Exmore's Antique Emporium
Exmore, VA
10 2016 - 12.2019
- Assist customers in acquiring hard to find items and antiques.
Junior Accountant
Integrity Accounting Services, Llc, Certified Public Accountant
Huntingtown, MD
06.2016 - 02.2017
- Bookkeeping for individual clients and businesses.
- Personal, partnership and corporate tax preparation.
- Assist customers in finding financial services best suited to their needs.
Manager
Gcode Menswear
Exmore, VA
12.2015 - 06.2016
- Customer service and resolving customer issues or complaints.
- Bookkeeping, payroll and banking for the business.
- Ordered and inventoried stock.
- Organized business promotions to draw in more customers.
Announcer
Radio Amigo 96.9FM
Exmore, VA
09.2013 - 03.2014
- Announced station program information.
- Announced local news stories and weather.
- Operated control board used to broadcast programming.
- Communicated with listeners and took song requests.
- Played listener requested songs.
Intern
Media General Television
Tampa, FL
08.2009 - 12.2009
- Wrote copy for broadcast.
- Filmed and edited video.
- Assembled copy and video into news packages.
Public Relations Officer
International Students Association
Lakeland, FL
01.2006 - 01.2009
- Promoted awareness of the International Students Association around campus.
- Promoted activities and events hosted by International Students Association.
- Planned and hosted fundraisers and events in conjunction with the treasurer.
Education
Bachelor of Science - Communications, Broadcast
Florida Southern College
Lakeland, FL2009
High School Diploma -
Broadwater Academy
Exmore, VA2005
Skills
- 65 WPM typing speed
- Expert in Microsoft Office, including Word, Excel, and PowerPoint
- Proficient with Intuit Quickbooks, Adobe Creative Cloud, specifically Photoshop and InDesign
- Experienced with Apple Final Cut Pro
- Proficient working with both Microsoft and Apple operating systems
- Audit (insurance and workers compensation) preparation and reporting
- Records maintenance
- Excellent communication skills
- Professional phone etiquette
- Accounting, bookkeeping and payroll familiarity
Timeline
Personal Assistant
Ferebee Enterprises, Inc.
12.2023 - Current
Quality Control
Ferebee Endeavors LLC
01.2021 - Current
Junior Accountant
Integrity Accounting Services, Llc, Certified Public Accountant
06.2016 - 02.2017
Manager
Gcode Menswear
12.2015 - 06.2016
Announcer
Radio Amigo 96.9FM
09.2013 - 03.2014
Manager
LeSuraj Inc
01.2011 - 07.2024
Intern
Media General Television
08.2009 - 12.2009
Public Relations Officer
International Students Association
01.2006 - 01.2009
Administrative Assistant
Shore Accounting & Tax Service, Inc.
Feb 2017 - 05.2023
Customer Service Associate
Exmore's Antique Emporium
10 2016 - 12.2019
Bachelor of Science - Communications, Broadcast
Florida Southern College
High School Diploma -
Broadwater Academy
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