Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Rancifer

Picayune,MS

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Customer-focused professional with a background in customer service roles. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients.

Overview

6
6
years of professional experience

Work History

Sales Associate

Citygearinc
Hattiesburg, MS
01.2025 - Current
  • Described merchandise and explained use, operation and care.
  • Organized stockroom shelves according to size, color or style.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Technical Support Advisor

Teleperformance USA
Salt Lake City, UT
05.2023 - 01.2025
  • Reduced call wait times for customers by efficiently prioritizing support requests, and managing time effectively.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Enhanced customer satisfaction by promptly addressing technical issues, and providing effective solutions.

Billing Clerk

Southeast Independent Delivery Services
Pearl River, LA
03.2022 - 04.2023
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Entered data into databases, such as Excel, and checking to ensure the accuracy of the data being input into the system.
  • Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.

Customer Service Representative

Maximus
Bogalusa, LA
07.2021 - 03.2022
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Certified Nursing Assistant

Favorite Staffing
Albany, NY
07.2020 - 06.2021
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered patient call signals and signal lights to determine patients' needs.

Certified Nursing Assistant

Medical Staffing Solutions
Cincinnati, OH
03.2019 - 06.2019
  • Supported non-ambulatory residents in range of motion exercises.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Certified Nursing Assistant

OneStaff
Omeha, NE
09.2018 - 03.2019
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels

Education

Vocational - Certified Nursing Assistant

St. Agatha Career School
New Orleans, LA
02-2015

High School Diploma -

PIcayune Memorial High School
Picayune, MS
05-2013

Skills

  • Cash handling accuracy
  • Merchandising
  • Goal tracking
  • Relationship building
  • Account updating
  • Multi-task management
  • Spreadsheets
  • Technical support
  • Vital sign recording
  • Patient-focused care

Timeline

Sales Associate

Citygearinc
01.2025 - Current

Technical Support Advisor

Teleperformance USA
05.2023 - 01.2025

Billing Clerk

Southeast Independent Delivery Services
03.2022 - 04.2023

Customer Service Representative

Maximus
07.2021 - 03.2022

Certified Nursing Assistant

Favorite Staffing
07.2020 - 06.2021

Certified Nursing Assistant

Medical Staffing Solutions
03.2019 - 06.2019

Certified Nursing Assistant

OneStaff
09.2018 - 03.2019

Vocational - Certified Nursing Assistant

St. Agatha Career School

High School Diploma -

PIcayune Memorial High School

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Jessica Rancifer